{"id":720,"date":"2025-11-20T21:36:22","date_gmt":"2025-11-20T21:36:22","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=720"},"modified":"2026-01-29T19:41:26","modified_gmt":"2026-01-29T19:41:26","slug":"petal-unlocks-healthcare-capacity-339m","status":"publish","type":"post","link":"http:\/\/www.petal-health.com\/en\/blog\/physicians\/petal-unlocks-healthcare-capacity-339m\/","title":{"rendered":"The right care\u00a0now:\u00a0How the\u00a0Petal\u00a0Patient\u00a0Hub\u00a0unlocks\u00a0healthcare capacity and $339M in value\u00a0"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"720\" class=\"elementor elementor-720\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413f683 e-flex e-con-boxed e-con e-parent\" data-id=\"413f683\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-50e6dbd e-con-full e-flex e-con e-child\" data-id=\"50e6dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7fed6a0 elementor-widget elementor-widget-text-editor\" data-id=\"7fed6a0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><strong>Key takeaways<\/strong><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88924fa elementor-widget elementor-widget-text-editor\" data-id=\"88924fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol><li><b><span data-contrast=\"auto\">$339M in cumulative economic value since 2022<\/span><\/b><span data-contrast=\"auto\">: Driven by avoided and redirected ED visits.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">12.5% fewer low-acuity ED visits (CTAS 4\u20135)<\/span><\/b><span data-contrast=\"auto\">: Patients receive care in the right setting.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">Unattached patients gain\u00a0timely\u00a0access<\/span><\/b><span data-contrast=\"auto\">: Narrowing gaps in ED reliance and improving equity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li><li><b><span data-contrast=\"auto\">811 system integration boosts navigation<\/span><\/b><span data-contrast=\"auto\">: 23% of calls now result in booked primary care visits.<\/span><span data-ccp-props=\"{}\">\u00a0<\/span><\/li><\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4781e elementor-widget elementor-widget-text-editor\" data-id=\"1d4781e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Timely access to care is the cornerstone of better outcomes and system sustainability. Yet, patients across Canada often turn to emergency departments (EDs) for non-urgent issues simply because they\u00a0don\u2019t\u00a0know where else to go.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"auto\">The result? Overcrowded EDs, ballooning costs, and a frustrating experience for everyone involved.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce36b7 elementor-widget elementor-widget-text-editor\" data-id=\"bce36b7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW4295349 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW4295349 BCX0\" data-ccp-parastyle=\"heading 3\">The Petal Patient Hub:\u00a0<\/span><span class=\"NormalTextRun SCXW4295349 BCX0\" data-ccp-parastyle=\"heading 3\">Right care, right time<\/span><\/span><span class=\"EOP SCXW4295349 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-14ad787 elementor-widget elementor-widget-text-editor\" data-id=\"14ad787\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW67256756 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67256756 BCX0\">To address these gaps, the Petal Patient Hub connects\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW67256756 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67256756 BCX0\">850<\/span><span class=\"NormalTextRun SCXW67256756 BCX0\">\u00a0clinics and 19,000 professionals<\/span><\/span><span class=\"TextRun SCXW67256756 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW67256756 BCX0\">\u00a0in one network. This integration ensures patients are directed to the right care setting promptly, improving efficiency and outcomes throughout the system.<\/span><\/span><span class=\"EOP SCXW67256756 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-feb465a elementor-widget elementor-widget-text-editor\" data-id=\"feb465a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW129366543 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW129366543 BCX0\" data-ccp-parastyle=\"heading 3\">Independent analysis confirms impact<\/span><\/span><span class=\"EOP SCXW129366543 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c06ab01 elementor-widget elementor-widget-text-editor\" data-id=\"c06ab01\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">An independent health economist reviewed the Hub\u2019s performance since 2022. The findings\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW156713421 BCX0\">show<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0the Hub is more than a convenience\u2014<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">it\u2019s<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0a proven solution for systemic improvement. By enabling real-time navigation, patients secure same-day or next-day appointments from ED or\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">811 health services<\/span><\/span><span class=\"TextRun SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">, reducing unnecessary emergency\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW156713421 BCX0\">visits<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0and improving equity.<\/span><\/span><span class=\"EOP SCXW156713421 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7e5442b elementor-widget elementor-widget-text-editor\" data-id=\"7e5442b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW214458986 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW214458986 BCX0\" data-ccp-parastyle=\"heading 3\">Key outcomes since launch<\/span><\/span><span class=\"EOP SCXW214458986 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ec6b3ff elementor-widget elementor-widget-text-editor\" data-id=\"ec6b3ff\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">An independent health economist reviewed the Hub\u2019s performance since 2022. The findings\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW156713421 BCX0\">show<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0the Hub is more than a convenience\u2014<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">it\u2019s<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0a proven solution for systemic improvement. By enabling real-time navigation, patients secure same-day or next-day appointments from ED or\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">811 health services<\/span><\/span><span class=\"TextRun SCXW156713421 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW156713421 BCX0\">, reducing unnecessary emergency\u00a0<\/span><span class=\"NormalTextRun ContextualSpellingAndGrammarErrorV2Themed SCXW156713421 BCX0\">visits<\/span><span class=\"NormalTextRun SCXW156713421 BCX0\">\u00a0and improving equity.<\/span><\/span><span class=\"EOP SCXW156713421 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2583364 elementor-widget elementor-widget-text-editor\" data-id=\"2583364\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">$339M in cumulative economic value<\/span><\/b><span data-contrast=\"auto\">\u00a0since 2022;\u00a0<\/span><b><span data-contrast=\"auto\">$121M annually in 2024\u20132025<\/span><\/b><span data-contrast=\"auto\">\u2014$2.3M per week.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">814,000 ED visits avoided<\/span><\/b><span data-contrast=\"auto\">\u00a0and\u00a0<\/span><b><span data-contrast=\"auto\">353,000 redirected<\/span><\/b><span data-contrast=\"auto\">\u00a0to primary care.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">12.5% fewer low-acuity ED visits (CTAS 4\u20135)<\/span><\/b><span data-contrast=\"auto\">\u00a0compared to pre-Hub levels.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"3\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"4\" data-aria-level=\"1\"><span data-contrast=\"auto\"><strong>Improved access for unattached patients<\/strong>, narrowing gaps in ED reliance.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9e959eb e-con-full e-flex e-con e-child\" data-id=\"9e959eb\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8f559 elementor-widget elementor-widget-image\" data-id=\"9c8f559\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"768\" height=\"545\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-1-768x545.jpg\" class=\"attachment-medium_large size-medium_large wp-image-722\" alt=\"\" srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-1-768x545.jpg 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-1-300x213.jpg 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-1-18x12.jpg 18w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-1.jpg 1013w\" sizes=\"(max-width: 768px) 100vw, 768px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d3c7af3 elementor-widget elementor-widget-text-editor\" data-id=\"d3c7af3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW245359781 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW245359781 BCX0\" data-ccp-parastyle=\"heading 3\">Smarter ED\u00a0<\/span><span class=\"NormalTextRun SCXW245359781 BCX0\" data-ccp-parastyle=\"heading 3\">utilization<\/span><\/span><span class=\"EOP SCXW245359781 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f002a7d elementor-widget elementor-widget-text-editor\" data-id=\"f002a7d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW34068609 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34068609 BCX0\">CTAS Level 4 and 5 visits\u2014typically manageable in primary care\u2014are down by\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW34068609 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34068609 BCX0\">1<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">4<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">,<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">966<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">\u00a0visits per month<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">, or 12.5%<\/span><\/span><span class=\"TextRun SCXW34068609 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW34068609 BCX0\">. This<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">isn\u2019<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">t<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">\u00a0just a statistical win;<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">\u00a0<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">it\u2019<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">s<\/span><span class=\"NormalTextRun SCXW34068609 BCX0\">\u00a0a sign that patients are being triaged more effectively. The system is working smarter.<\/span><\/span><span class=\"EOP SCXW34068609 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5f5a537 e-con-full e-flex e-con e-child\" data-id=\"5f5a537\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8458690 elementor-widget elementor-widget-image\" data-id=\"8458690\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"545\" data-src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Blog-graphic-768x545.jpg\" class=\"attachment-medium_large size-medium_large wp-image-730 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Blog-graphic-768x545.jpg 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Blog-graphic-300x213.jpg 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Blog-graphic-18x12.jpg 18w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Blog-graphic.jpg 1013w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/545;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9821d61 elementor-widget elementor-widget-text-editor\" data-id=\"9821d61\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW27403168 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW27403168 BCX0\" data-ccp-parastyle=\"heading 3\">Closing the gap for unattached patients<\/span><\/span><span class=\"EOP SCXW27403168 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa60ae0 elementor-widget elementor-widget-text-editor\" data-id=\"fa60ae0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW242861411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242861411 BCX0\">Historically, unattached patients leaned heavily on EDs for care. Thanks to the Patient Hub and related initiatives,\u00a0<\/span><span class=\"NormalTextRun SCXW242861411 BCX0\">that\u2019s<\/span><span class=\"NormalTextRun SCXW242861411 BCX0\">\u00a0changing. In 2024\u20132025, unattached patients made up\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW242861411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242861411 BCX0\">15.9% of the population<\/span><\/span><span class=\"TextRun SCXW242861411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242861411 BCX0\">\u00a0but only\u00a0<\/span><\/span><span class=\"TextRun MacChromeBold SCXW242861411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242861411 BCX0\">23.6% of ED visits<\/span><\/span><span class=\"TextRun SCXW242861411 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW242861411 BCX0\">\u2014a notable improvement from previous years.<\/span><\/span><span class=\"EOP SCXW242861411 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f5e3890 elementor-widget elementor-widget-text-editor\" data-id=\"f5e3890\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW174924428 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW174924428 BCX0\" data-ccp-parastyle=\"heading 3\">811\u00a0<\/span><span class=\"NormalTextRun SCXW174924428 BCX0\" data-ccp-parastyle=\"heading 3\">Health services: A gateway to primary care<\/span><\/span><span class=\"EOP SCXW174924428 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c0060b elementor-widget elementor-widget-text-editor\" data-id=\"5c0060b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW253288633 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW253288633 BCX0\">811 health services have evolved into a critical access point. In 2024\u20132025:<\/span><\/span><span class=\"EOP SCXW253288633 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">23% of calls resulted in booked primary care visits<\/span><\/b><span data-contrast=\"auto\">, up from 15% in 2022\u20132023.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"4\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">That\u2019s\u00a0<\/span><b><span data-contrast=\"auto\">710 calls per day<\/span><\/b><span data-contrast=\"auto\">\u00a0routed to more\u00a0appropriate care\u00a0settings.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f0ea998 elementor-widget elementor-widget-text-editor\" data-id=\"f0ea998\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h3><span class=\"TextRun MacChromeBold SCXW75271063 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW75271063 BCX0\" data-ccp-parastyle=\"heading 3\">Why it matters<\/span><\/span><span class=\"EOP SCXW75271063 BCX0\" data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;134245418&quot;:true,&quot;134245529&quot;:true,&quot;335559738&quot;:281,&quot;335559739&quot;:281}\">\u00a0<\/span><\/h3>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9d4c27d e-con-full e-flex e-con e-child\" data-id=\"9d4c27d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-786084d elementor-widget elementor-widget-image\" data-id=\"786084d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"768\" height=\"545\" data-src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-3-768x545.jpg\" class=\"attachment-medium_large size-medium_large wp-image-724 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-3-768x545.jpg 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-3-300x213.jpg 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-3-18x12.jpg 18w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Graphics_Graphic-3.jpg 1013w\" data-sizes=\"(max-width: 768px) 100vw, 768px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 768px; --smush-placeholder-aspect-ratio: 768\/545;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-423b1a4 elementor-widget elementor-widget-text-editor\" data-id=\"423b1a4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">The Petal Patient Hub\u00a0is\u00a0a blueprint for value-based healthcare transformation. By shifting care from costly EDs to primary care, it:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Delivers measurable value: $339M\u00a0in\u00a0economic benefits.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Aligns incentives for efficiency and patient-centered outcomes.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"5\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Builds sustainability through digital orchestration.<\/span><\/li><\/ul><p>\u00a0<\/p><p><span data-contrast=\"auto\">The Petal Patient Hub proves\u00a0scalable,\u00a0coordinated care is possible\u2014and sustainable. By reducing avoidable ED visits, improving access for unattached patients, and generating hundreds of millions in savings, it\u00a0demonstrates\u00a0how digital infrastructure can align cost, quality, and equity.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0e33bf5 e-con-full e-flex e-con e-child\" data-id=\"0e33bf5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-b30ebf0 elementor-widget elementor-widget-text-editor\" data-id=\"b30ebf0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"auto\">Want the full story?<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\"><a href=\"https:\/\/www.petal-health.com\/en\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" target=\"_blank\" rel=\"noopener\">Download the complete 15-page report<\/a> to dive deeper into the data,\u00a0methodology, and long-term implications of the Patient Hub\u2019s success.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Quebec\u2019s healthcare system has saved $339 million since 2022, reduced unnecessary ED visits, and improved access for unattached patients\u2014all powered by the Petal Patient Hub. Explore the key findings and download the full report. <\/p>\n","protected":false},"author":2,"featured_media":721,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[13,24],"tags":[],"class_list":["post-720","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-physicians","category-scheduling"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>The right care\u00a0now:\u00a0How the\u00a0Petal\u00a0Patient\u00a0Hub\u00a0unlocks\u00a0healthcare capacity and $339M in value\u00a0 - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"http:\/\/www.petal-health.com\/en\/blog\/physicians\/petal-unlocks-healthcare-capacity-339m\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The right care\u00a0now:\u00a0How the\u00a0Petal\u00a0Patient\u00a0Hub\u00a0unlocks\u00a0healthcare capacity and $339M in value\u00a0\" \/>\n<meta property=\"og:description\" content=\"Quebec\u2019s healthcare system has saved $339 million since 2022, reduced unnecessary ED visits, and improved access for unattached patients\u2014all powered by the Petal Patient Hub. 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