{"id":1365,"date":"2026-02-19T16:50:54","date_gmt":"2026-02-19T16:50:54","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=1365"},"modified":"2026-03-04T18:52:14","modified_gmt":"2026-03-04T18:52:14","slug":"5-reasons-manual-scheduling-no-longer-works-in-healthcare-2","status":"publish","type":"post","link":"http:\/\/www.petal-health.com\/fr\/blog\/health-authorities\/5-reasons-manual-scheduling-no-longer-works-in-healthcare-2\/","title":{"rendered":"Value-based care explained:\u00a0How patients, providers, and systems gain"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1365\" class=\"elementor elementor-1365\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413f683 e-con-full e-flex e-con e-parent\" data-id=\"413f683\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50e6dbd e-con-full e-flex e-con e-child\" data-id=\"50e6dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa12ead elementor-widget elementor-widget-text-editor\" data-id=\"fa12ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Key takeaways<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4781e elementor-widget elementor-widget-text-editor\" data-id=\"1d4781e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><b><span data-contrast=\"none\">Overburdened emergency departments feed a negative care loop.<\/span><\/b><span data-contrast=\"none\">\u00a0Patients, providers, and decision-makers all\u00a0struggle\u00a0to achieve satisfying outcomes.<\/span><\/li>\n<li aria-setsize=\"-1\" data-leveltext=\"%1.\" data-font=\"Aptos\" data-listid=\"77\" data-list-defn-props=\"{&quot;335552541&quot;:0,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Aptos&quot;,&quot;469769242&quot;:[65533,0],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;%1.&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"auto\">Value-based care realigns system-wide priorities.<\/span><\/b><span data-contrast=\"auto\">\u00a0Structural focus turns to measurable outcomes rather than\u00a0metrics\u00a0like\u00a0number\u00a0of visits.<\/span><\/li>\n<li><b><span data-contrast=\"auto\">Real-time care orchestration provides a path forward.<\/span><\/b><span data-contrast=\"auto\">\u00a0Rerouting patients away from EDs to more\u00a0appropriate care\u00a0settings\u00a0meets every\u00a0health\u00a0system\u00a0stakeholders\u2019\u00a0needs.<\/span><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88924fa elementor-widget elementor-widget-text-editor\" data-id=\"88924fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Timely access to care is critical to Canada\u2019s health system sustainability.<\/span><\/p>\n<p><span data-contrast=\"none\">Yet,\u00a0patients across\u00a0the country\u00a0often turn to emergency departments (EDs) for non-urgent\u00a0care\u00a0because they\u00a0lack primary care options\u00a0or\u00a0don\u2019t\u00a0know where else to go.\u00a0The result?\u00a0Overcrowded EDs,\u00a0surging\u00a0system\u00a0costs, and a\u00a0demoralizing\u00a0experience for\u00a0all involved.\u00a0This feeds a\u00a0crisis\u00a0loop of declining care quality.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">In Ontario, the\u00a0<\/span><a href=\"https:\/\/www.auditor.on.ca\/en\/content\/news\/23_summaries\/ag_AR_emergencydepts_en23.pdf\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Auditor General reported<\/span><\/a><span data-contrast=\"none\">\u00a0that some hospitals saw up to\u00a0<\/span><b><span data-contrast=\"none\">14% of patients exit without care<\/span><\/b><span data-contrast=\"none\">\u00a0in 2023.<\/span><\/p>\n<p><span data-contrast=\"none\">Read on to learn how value-based care\u00a0rethinks health systems\u2019\u00a0supply demand\u00a0matching\u00a0\u00a0to\u00a0benefit\u00a0patients, providers, and decision makers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96022e1 elementor-widget elementor-widget-text-editor\" data-id=\"96022e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW28096486 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW28096486 BCX0\">System-wide healthcare challenges demand\u00a0<\/span><span class=\"NormalTextRun SCXW28096486 BCX0\">action<\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a76454 elementor-widget elementor-widget-text-editor\" data-id=\"2a76454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Overburdened EDs paired with inadequate primary care options\u00a0causes enormous strain on Canada\u2019s health system.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><p><span data-contrast=\"none\">In practice, this means patients are increasingly walking into EDs and leaving before receiving care.\u00a0T<\/span><span data-contrast=\"none\">he\u00a0<\/span><a href=\"https:\/\/www.iedm.org\/too-many-canadians-are-leaving-emergency-rooms-untreated\/#:~:text=The%20situation%20has,2019%20and%202024.\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">portion of patients<\/span><\/a><span data-contrast=\"none\">\u00a0leaving without being seen increased in most provinces from 2019\u201324. Prince Edward Island, New Brunswick, and Manitoba saw double-digit exit rates with PEI peaking at\u00a0<\/span><b><span data-contrast=\"none\">roughly 1\u00a0in 7 patients giving up on their ED care<\/span><\/b><span data-contrast=\"none\">.<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"84\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Why patients leave:\u00a0<\/span><\/b><span data-contrast=\"none\">Long wait times\u00a0of\u00a0<\/span><a href=\"https:\/\/www.cihi.ca\/en\/indicators\/emergency-department-wait-time-for-physician-initial-assessment\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">5.5 hours per visit nationally<\/span><\/a><span data-contrast=\"none\">\u00a0cause\u00a0patients to wait\u00a0at home, self-treat, or seek alternative care options.<\/span><\/li><\/ul><div>\u00a0<\/div><p><span data-contrast=\"none\">Concurrently, Canada\u2019s primary care access\u00a0<\/span><a href=\"https:\/\/www.cihi.ca\/en\/international-survey-shows-canada-lags-behind-peer-countries-in-access-to-primary-health-care\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">ranks below most global peers<\/span><\/a><span data-contrast=\"none\">.\u00a0This leads many patients to seek emergency care when clinics or pharmacies would more effectively address their issues.\u00a0A recent Canadian Medical Association survey found that\u00a0<\/span><a href=\"https:\/\/www.cma.ca\/about-us\/what-we-do\/press-room\/new-survey-reveals-access-primary-care-growing-59-million-adults-canada-still-lack-regular-doctor\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">5.9 million adults<\/span><\/a><span data-contrast=\"none\">\u00a0in Canada lack primary care options.<\/span><\/p><p><span data-contrast=\"auto\">For clinicians in Canada, administrative burden costs nearly <\/span><a href=\"https:\/\/www.cma.ca\/latest-stories\/heres-what-20-million-hours-unnecessary-paperwork-doing-doctors-and-their-patients\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">20\u00a0million\u00a0hours\u00a0annually<\/span><\/a><span data-contrast=\"auto\">.\u00a0That\u2019s\u00a0time away from caring for patients\u2014the core\u00a0pursuit of\u00a0most clinicians entering\u00a0the field. This leads to\u00a0frustrated patients and providers. Clinicians and their team would improve the country\u2019s ED and primary care challenges if they had greater capacity to treat more\u00a0patients faster.<\/span>\u00a0<\/p><p><span data-contrast=\"none\">Instead, we see compounding impacts of the negative feedback loop:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">More overcrowded emergency rooms.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Increased burnout among frontline staff.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li><\/ul><ul><li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"85\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Worse patient care outcomes.<\/span><\/li><\/ul><div>\u00a0<\/div><p><span data-contrast=\"none\">Without action, the healthcare system will\u00a0continue driving\u00a0overworked healthcare professionals out of the field. Patients\u00a0will\u00a0wait even longer in EDs (if they wait at all), more\u00a0<\/span><a href=\"https:\/\/www.theglobeandmail.com\/canada\/article-secret-canada-emergency-rooms-closures-hospitals\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">EDs will close<\/span><\/a><span data-contrast=\"none\">, and system strain will increase further.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122c39d elementor-widget elementor-widget-text-editor\" data-id=\"122c39d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span class=\"TextRun SCXW56492277 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW56492277 BCX0\">The Quebec government redirects 800+ patients daily to more\u00a0<\/span><span class=\"NormalTextRun SCXW56492277 BCX0\">appropriate care<\/span><span class=\"NormalTextRun SCXW56492277 BCX0\">.<\/span><\/span><\/p>\n<p><strong><a href=\"https:\/\/www.petal-health.com\/en\/reports\/full-economic-report-on-ed-visits-reduction\/\" target=\"_blank\" rel=\"noopener\">Learn how<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e5d12 elementor-widget elementor-widget-text-editor\" data-id=\"97e5d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW234586810 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun CommentStart SCXW234586810 BCX0\">Value-based care\u00a0<\/span><span class=\"NormalTextRun SCXW234586810 BCX0\">breaks the healthcare crisis\u00a0<\/span><span class=\"NormalTextRun SCXW234586810 BCX0\">loop<\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96c3450 elementor-widget elementor-widget-text-editor\" data-id=\"96c3450\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Value-based care garners its \u201cvalue\u201d from targeting each\u00a0stakeholders\u2019\u00a0unique needs within the care loop.\u00a0It measures care by outcomes rather than metrics like number of visits.<\/span><\/p>\n<p><span data-contrast=\"none\">One way to achieve this: orchestrated care in real-time.<\/span><\/p>\n<p><span data-contrast=\"none\">This is achieved by restructuring patient routing to ensure patients receive care at the most\u00a0appropriate care\u00a0setting. For example, a patient with an earache\u00a0likely doesn\u2019t\u00a0need ED care\u2014but without a primary care\u00a0option, they may feel the ED\u00a0is their only\u00a0option. These low-acuity (CTAS 4\u20135) ED visits leave individuals with higher-acuity needs waiting.<\/span><\/p>\n<p><span data-contrast=\"none\">Real-time orchestration\u00a0guides\u00a0value-based care\u00a0by emphasizing prevention, coordination, and efficiency.\u00a0Considering each stakeholder:<\/span><\/p>\n<ol>\n<li><b><span data-contrast=\"none\">Patients\u00a0<\/span><\/b><span data-contrast=\"none\">gain\u00a0access\u00a0to\u00a0faster, more effective care\u00a0in pharmacies and clinics\u00a0rather than waiting in\u00a0EDs.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Providers\u00a0<\/span><\/b><span data-contrast=\"none\">decrease their\u00a0workload\u00a0through alleviated\u00a0ED burden, allowing them to treat patients who most need their support.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<li><b><span data-contrast=\"none\">Decision-makers<\/span><\/b><span data-contrast=\"none\">\u00a0gain economic benefits\u00a0from\u00a0better-treated patients and more efficiently\u00a0utilized\u00a0healthcare resources.<\/span><\/li>\n<\/ol>\n<p>\u00a0<\/p>\n<p><span data-contrast=\"none\">To make this work,\u00a0primary care visits must be made visible and bookable; systems must be connected, including linked EMRs, booking portals,\u00a0and\u00a0referral lists,\u00a0so capacity is visible; clinicians\u00a0must be\u00a0freed from\u00a0paperwork, such as through automated\u00a0scheduling and billing\u00a0solutions,\u00a0to\u00a0return time\u00a0to patient care.<\/span><\/p>\n<p><span data-contrast=\"none\">The impact is immediate when every part of system-wide care is aligned. Action now will create compounding benefits for generations to come.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa8f18 elementor-widget elementor-widget-text-editor\" data-id=\"dfa8f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>CHUM achieved 92% clinician satisfaction with the Petal Workforce Hub.<\/p>\n<p><strong><a href=\"https:\/\/www.petal-health.com\/resources\/case-study\/cost-benefit-analysis\" target=\"_blank\" rel=\"noopener\">Explore how<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56d1a35 elementor-widget elementor-widget-text-editor\" data-id=\"56d1a35\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW105566798 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW105566798 BCX0\">Petal Patient Hub: Right care, right time<\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4052709 elementor-widget elementor-widget-image\" data-id=\"4052709\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-1024x683.png\" class=\"attachment-large size-large wp-image-1369\" alt=\"\" srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-1024x683.png 1024w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-300x200.png 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-768x513.png 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-18x12.png 18w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub-600x400.png 600w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Insights-Analytics-Patient-hub.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75304aa elementor-widget elementor-widget-text-editor\" data-id=\"75304aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Advanced solutions\u00a0address inequitable care access while\u00a0generating millions of dollars\u00a0in\u00a0economic benefits.<\/span><\/p>\n<p><b><span data-contrast=\"none\">The\u00a0<\/span><\/b><a href=\"https:\/\/www.petal-health.com\/en\/petal-patient-hub\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">Petal Patient Hub<\/span><\/b><\/a><b><span data-contrast=\"none\">\u00a0centralizes patient care requests at every entry point.<\/span><\/b><span data-contrast=\"none\">\u00a0It\u00a0routes\u00a0patients\u00a0to the right care in real\u00a0time and\u00a0gives health leaders full visibility into capacity across the health system.<\/span><\/p>\n<p><a href=\"https:\/\/www.petal-health.com\/en\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">Independent proof<\/span><\/a><span data-contrast=\"none\">:\u00a0In Quebec,\u00a0the\u00a0Patient Hub connects<\/span><b><span data-contrast=\"none\">\u00a0850 clinics\u00a0<\/span><\/b><span data-contrast=\"none\">and\u00a0<\/span><b><span data-contrast=\"none\">19,000 professionals\u00a0<\/span><\/b><span data-contrast=\"none\">in one network. This led to:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">$339M in cumulative economic value since 2022; $121M annually in 2024\u20132025\u2014$2.3M per week.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">814,000 ED visits avoided and 353,000 redirected to primary care.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"81\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">12.5% fewer low-acuity ED visits (CTAS 4\u20135) compared to pre-Hub levels.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f4e6d elementor-widget elementor-widget-image\" data-id=\"a4f4e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img decoding=\"async\" width=\"800\" height=\"588\" data-src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains-1024x753.png\" class=\"attachment-large size-large wp-image-1370 lazyload\" alt=\"\" data-srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains-1024x753.png 1024w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains-300x221.png 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains-768x565.png 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains-16x12.png 16w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Patient-Hub-economic-gains.png 1497w\" data-sizes=\"(max-width: 800px) 100vw, 800px\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" style=\"--smush-placeholder-width: 800px; --smush-placeholder-aspect-ratio: 800\/588;\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-bce80cc elementor-widget elementor-widget-text-editor\" data-id=\"bce80cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Moreover, 811 health services provide a critical access point. In 2024\u20132025,\u00a0<\/span><b><span data-contrast=\"none\">23% of calls resulted in booked primary care visits<\/span><\/b><span data-contrast=\"none\">\u2014up from 15% in 2022\u20132023.\u00a0That\u2019s\u00a0710 calls per day routed to more\u00a0appropriate care\u00a0settings.<\/span><\/p>\n<p><span data-contrast=\"none\">Scalable, coordinated care is possible and sustainable. Let\u2019s make it work together.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1131435 elementor-widget elementor-widget-text-editor\" data-id=\"1131435\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><strong>Reduce ED overcrowding for patients and your staff:<\/strong><\/p>\n<p><strong><a href=\"https:\/\/www.petal-health.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Talk to a Petal expert<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Overburdened emergency departments, overworked providers, and misaligned resource usage all contribute to Canada\u2019s care crisis. Value-based care built on measurable outcomes and smart patient routing provides a path forward. <\/p>","protected":false},"author":2,"featured_media":1366,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[20,12,16,19,1,25,13,23],"tags":[40,39,41,42,43,44],"class_list":["post-1365","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-care-orchestration","category-health-authorities","category-healthcare-delivery-organizations","category-healthcare-efficiency","category-patient-flow","category-patient-navigation","category-physicians","category-workforce-management","tag-hdos","tag-health-authorities","tag-healthcare-efficiency","tag-patient-navigation","tag-real-time-orchestration","tag-value-based-care"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Value-based care explained:\u00a0How patients, providers, and systems gain - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petal-health.com\/fr\/blog\/health-authorities\/5-reasons-manual-scheduling-no-longer-works-in-healthcare-2\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Value-based care explained:\u00a0How patients, providers, and systems gain\" \/>\n<meta property=\"og:description\" content=\"Overburdened emergency departments, overworked providers, and misaligned resource usage all contribute to Canada\u2019s care crisis. 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