{"id":1440,"date":"2026-03-09T14:50:55","date_gmt":"2026-03-09T14:50:55","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=1440"},"modified":"2026-03-09T15:00:27","modified_gmt":"2026-03-09T15:00:27","slug":"patient-redirection-explained","status":"publish","type":"post","link":"http:\/\/www.petal-health.com\/fr\/blog\/access-to-care\/patient-redirection-explained\/","title":{"rendered":"Patient redirection explained: How orchestration unlocks health network capacity"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1440\" class=\"elementor elementor-1440\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-413f683 e-con-full e-flex e-con e-parent\" data-id=\"413f683\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-50e6dbd e-con-full e-flex e-con e-child\" data-id=\"50e6dbd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-fa12ead elementor-widget elementor-widget-text-editor\" data-id=\"fa12ead\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>Key takeaways<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1d4781e elementor-widget elementor-widget-text-editor\" data-id=\"1d4781e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ol>\n<li><b><span data-contrast=\"none\">Maximizing limited resources requires innovation.\u00a0<\/span><\/b><span data-contrast=\"none\">Moving patients to the most\u00a0appropriate care\u00a0setting is critical to address systemic challenges at the source.<\/span><\/li>\n<li><b><span data-contrast=\"none\">Supply demand mismatch worsens care outcomes.<\/span><\/b><span data-contrast=\"none\">\u00a0System\u00a0capacity\u00a0exists;\u00a0networks need to better connect patients to available seats beyond emergency departments\u00a0and to avoid future ED visits through more\u00a0appropriate care.<\/span><\/li>\n<li><b><span data-contrast=\"none\">Patient direction moves patients to the right care, faster.\u00a0<\/span><\/b><span data-contrast=\"none\">By connecting hospitals, clinics, and pharmacies, health authorities\u00a0optimize\u00a0care navigation in real time.<\/span><\/li>\n<\/ol>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-88924fa elementor-widget elementor-widget-text-editor\" data-id=\"88924fa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">How do health\u00a0networks do more with less?\u00a0Optimize\u00a0access to care.<\/span><\/p>\n<p><span data-contrast=\"none\">From overcrowded emergency\u00a0departments\u00a0(EDs)\u00a0to burnt-out clinicians and\u00a0misplaced\u00a0resources, Canada\u2019s health challenges\u00a0demand action.\u00a0Future\u00a0generations will continue to experience declining public health services and worsening care outcomes without innovative approaches today.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"59\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Long wait times\u2014<\/span><a href=\"https:\/\/www.cihi.ca\/en\/indicators\/emergency-department-wait-time-for-physician-initial-assessment\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">5.5 hours per visit nationally<\/span><\/a><span data-contrast=\"none\">\u00a0between 2024\u201325\u2014lead patients to exit EDs to wait, self-treat, or seek alternative care options.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Patient redirection offers an advanced solution for moving patients to the\u00a0right\u00a0care, faster.\u00a0Connecting nodes in the health system\u2014hospitals, clinics, and pharmacies\u2014allows providers to direct patients to the most\u00a0appropriate care\u00a0in real time.<\/span><\/p>\n<p><span data-contrast=\"none\">Discover why patient redirection is needed, how it works, and the benefits already being gained in Quebec.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-96022e1 elementor-widget elementor-widget-text-editor\" data-id=\"96022e1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2>The challenge: Matching supply to demand<\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2a76454 elementor-widget elementor-widget-text-editor\" data-id=\"2a76454\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">When a patient goes to an ED with a low acuity case that could be solved in a clinic or pharmacy, that appointment space could be used for higher acuity patients in need.<\/span><\/p>\n<p><span data-contrast=\"none\">The systemic issue facing patients, providers, and network authorities:\u00a0<\/span><a href=\"https:\/\/www.cma.ca\/about-us\/what-we-do\/press-room\/new-survey-reveals-access-primary-care-growing-59-million-adults-canada-still-lack-regular-doctor\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">5.9 million adults in Canada<\/span><\/a><span data-contrast=\"none\">\u00a0lack access to primary care\u00a0and\u00a0<\/span><a href=\"https:\/\/link.springer.com\/article\/10.1186\/s12889-023-17572-w\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">79% of the health workforce reports feeling burnt-out<\/span><\/a><span data-contrast=\"none\">.<\/span><\/p>\n<p><span data-contrast=\"none\">In practice, low-acuity patients find themselves going to\u00a0EDs, even when they\u00a0don\u2019t\u00a0require ED treatment.\u00a0This drives a negative feedback loop of overcrowded EDs driving clinician burnout, leading to higher turnover rates, which leaves fewer clinicians to support patients, causing longer wait times and even more crowded\u00a0EDs.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ae\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ae&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Supply:<\/span><\/b><span data-contrast=\"none\">\u00a0Available care providers, whether in hospitals, clinics, or pharmacies, and the \u201cseats\u201d\u2014literal or figurative\u2014open to patients requiring support.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ae\" data-font=\"Symbol\" data-listid=\"60\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ae&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><b><span data-contrast=\"none\">Demand:<\/span><\/b><span data-contrast=\"none\">\u00a0Patients with issues ranging in acuity who\u00a0desire\u00a0professional support from a provider within their health network.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">This is a cycle\u00a0that\u00a0pressures\u00a0clinicians,\u00a0patients, and health authorities\u00a0alike. Solutions\u00a0must be\u00a0centred\u00a0on breaking the cycle of strain leading to\u00a0mismatched supply and demand in the care system.\u00a0Critically, the solution also needs to justify financial investment among provincial governments with limited fiscal leeway.<\/span><\/p>\n<p><span data-contrast=\"none\">Better outcomes\u00a0begin\u00a0by connecting patients to care providers within the larger health system in real time.<\/span><\/p>\n<p><b><span data-contrast=\"none\">In summary:<\/span><\/b><span data-contrast=\"none\">\u00a0Clearing system bottlenecks is\u00a0critical for maximizing health networks\u2019 limited resources\u00a0and stemming negative care feedback loops.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-122c39d elementor-widget elementor-widget-text-editor\" data-id=\"122c39d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Quebec achieved 12.5% fewer low-acuity ED visits (CTAS 4\u20135) using the Petal Patient Hub.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:240,&quot;335559739&quot;:0,&quot;335559740&quot;:360}\">\u00a0<\/span><\/p>\n<p><a href=\"https:\/\/www.petal-health.com\/en\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">Learn how<\/span><\/b><\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-97e5d12 elementor-widget elementor-widget-text-editor\" data-id=\"97e5d12\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW220979428 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW220979428 BCX0\">How patient redirection solves capacity bottlenecks<\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-75304aa elementor-widget elementor-widget-text-editor\" data-id=\"75304aa\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">Health systems\u00a0need\u00a0resilient,\u00a0centralized,\u00a0<\/span><a href=\"https:\/\/www.petal-health.com\/en\/access-to-care\/how-disconnected-care-costs-canadas-health-systems\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">data\u00a0silo breaking<\/span><\/a><span data-contrast=\"auto\">\u00a0<\/span><span data-contrast=\"none\">tools that connect\u00a0care providers to patients in real time.<\/span><\/p>\n<p><span data-contrast=\"none\">The best part is that this is being\u00a0utilized\u00a0right now. Patient redirection\u2014otherwise known as patient navigation, patient flow, or patient orchestration\u2014already saves health networks millions of dollars a year while improving staff satisfaction and improving patient outcomes.<\/span><\/p>\n<p><span data-contrast=\"none\">Digital harmony solves inefficient, uncollaborative disconnection caused by digital silos. Through interoperability and automation, healthcare teams collaborate more effectively and respond faster to real-time demand.<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0ab\" data-font=\"Wingdings\" data-listid=\"61\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Wingdings&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0ab&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><b><span data-contrast=\"none\">How it works:\u00a0<\/span><\/b><span data-contrast=\"none\">Patient redirection solutions centralize requests, confirm patient identity, validate with insurers and registries, and send appointment reminders.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Empowering health teams to precisely measure and manage their\u00a0real-time\u00a0healthcare supply is critical\u00a0to meeting ongoing patient demand. The supply exists, and through\u00a0a complete view of who is working, where\u00a0they\u2019re\u00a0working, and what activities\u00a0they\u2019re\u00a0performing, administrators\u00a0match supply and demand\u00a0with confidence.<\/span><\/p>\n<p><span data-contrast=\"none\">Using this visibility, healthcare leaders:<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"58\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"none\">Limit overtime and scheduling conflicts to improve working conditions and morale.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"58\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"none\">Access real-time metrics on medical activities\u00a0to\u00a0anticipate\u00a0high-demand periods.\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"58\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"none\">Reduce patient processing times\u00a0to enhance\u00a0access to care.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">\u00a0<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Effective capacity management\u00a0makes care simpler. Patients enjoy faster, more personalized\u00a0treatment\u00a0when provider morale is\u00a0high,\u00a0and system finances run smoothly.<\/span><\/p>\n<p><b><span data-contrast=\"none\">In summary:<\/span><\/b><span data-contrast=\"none\">\u00a0Patient redirection centralizes care in real time to support more patients while driving immense economic benefits across health systems.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335559738&quot;:0,&quot;335559739&quot;:0}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-dfa8f18 elementor-widget elementor-widget-text-editor\" data-id=\"dfa8f18\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">CHUM reduced time spent scheduling by 98% using Petal.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559685&quot;:-20,&quot;335559737&quot;:-20,&quot;335559738&quot;:240,&quot;335559739&quot;:40,&quot;335559740&quot;:276}\">\u00a0<\/span><\/p>\n<p><strong><a href=\"https:\/\/www.petal-health.com\/resources\/case-study\/cost-benefit-analysis\">Explore how<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f11870d elementor-widget elementor-widget-text-editor\" data-id=\"f11870d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h2><span class=\"TextRun SCXW46403751 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"none\"><span class=\"NormalTextRun SCXW46403751 BCX0\">Proof: Quebec save<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">s $2M per week\u00a0<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">navigating\u00a0<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">patients\u00a0<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">to\u00a0<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">the right car<\/span><span class=\"NormalTextRun SCXW46403751 BCX0\">e<\/span><\/span><\/h2>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a4f4e6d elementor-widget elementor-widget-image\" data-id=\"a4f4e6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"534\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-1024x684.png\" class=\"attachment-large size-large wp-image-1388\" alt=\"\" srcset=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-1024x684.png 1024w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-300x200.png 300w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-768x513.png 768w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-18x12.png 18w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1-600x400.png 600w, https:\/\/www.petal-health.com\/wp-content\/uploads\/2026\/02\/Care-Navigation-Access-Petal-Patient-Hub-1-1536x1026-1.png 1536w\" sizes=\"(max-width: 800px) 100vw, 800px\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c17d609 elementor-widget elementor-widget-text-editor\" data-id=\"c17d609\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"none\">The\u00a0<\/span><a href=\"https:\/\/www.petal-health.com\/en\/petal-patient-hub\/\" target=\"_blank\" rel=\"noopener\"><b><span data-contrast=\"none\">Petal Patient Hub<\/span><\/b><\/a><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-contrast=\"none\">redirects patients to unlock<\/span><b><span data-contrast=\"none\">\u00a0<\/span><\/b><span data-contrast=\"none\">network\u00a0capacity\u00a0and improve\u00a0patient outcomes system wide.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Our\u00a0<\/span><a href=\"https:\/\/www.petal-health.com\/en\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" target=\"_blank\" rel=\"noopener\"><span data-contrast=\"none\">independent\u00a0report explains<\/span><\/a><span data-contrast=\"none\">\u00a0how\u00a0Petal helps\u00a0the Government of Quebec\u00a0<\/span><b><span data-contrast=\"auto\">redirect 800+ patients daily<\/span><\/b><span data-contrast=\"none\">\u00a0to\u00a0more\u00a0appropriate care\u00a0settings\u00a0while\u00a0<\/span><b><span data-contrast=\"none\">generating\u00a0$2M per week<\/span><\/b><span data-contrast=\"none\">\u00a0in economic benefits\u00a0and achieving\u00a0<\/span><b><span data-contrast=\"auto\">12.5% fewer low-acuity ED visits (CTAS 4\u20135)<\/span><\/b><span data-contrast=\"auto\">.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/p>\n<p><span data-contrast=\"none\">Advanced features\u00a0drive\u00a0change\u00a0across\u00a0the province, including:<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"1\" data-aria-level=\"1\"><span data-contrast=\"auto\">Centralized\u00a0care requests to capture patient preferences and history in one place.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"2\" data-aria-level=\"1\"><span data-contrast=\"auto\">Integration\u00a0with EMRs, PMS, and online booking portals to match patients with available providers.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<ul>\n<li aria-setsize=\"-1\" data-leveltext=\"\uf0b7\" data-font=\"Symbol\" data-listid=\"62\" data-list-defn-props=\"{&quot;335552541&quot;:1,&quot;335559685&quot;:720,&quot;335559991&quot;:360,&quot;469769226&quot;:&quot;Symbol&quot;,&quot;469769242&quot;:[8226],&quot;469777803&quot;:&quot;left&quot;,&quot;469777804&quot;:&quot;\uf0b7&quot;,&quot;469777815&quot;:&quot;hybridMultilevel&quot;}\" data-aria-posinset=\"3\" data-aria-level=\"1\"><span data-contrast=\"auto\">Predicted\u00a0demand to drive high impact resource allocation.<\/span><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;335551550&quot;:1,&quot;335551620&quot;:1,&quot;335559738&quot;:240,&quot;335559739&quot;:240}\">\u00a0<\/span><\/li>\n<\/ul>\n<p><span data-contrast=\"none\">Make your health network future-forward to satisfy patients and providers. The time for innovation is now.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b03ee3f elementor-widget elementor-widget-text-editor\" data-id=\"b03ee3f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><b><span data-contrast=\"none\">Unlock care capacity system-wide:<\/span><\/b><span data-ccp-props=\"{&quot;134233117&quot;:false,&quot;134233118&quot;:false,&quot;201341983&quot;:0,&quot;335551550&quot;:2,&quot;335551620&quot;:2,&quot;335559685&quot;:0,&quot;335559737&quot;:0,&quot;335559738&quot;:0,&quot;335559739&quot;:0,&quot;335559740&quot;:279}\">\u00a0<\/span><\/p>\n<p><strong><a href=\"https:\/\/www.petal-health.com\/en\/contact\/\" target=\"_blank\" rel=\"noopener\">Talk to a Petal expert<\/a><\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Patients leaving without being seen, closures and reduced hours, and increased overtime all reflect emergency care challenges nationwide. Explore each and learn how to solve them through patient rerouting solutions.<\/p>","protected":false},"author":2,"featured_media":1437,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[26,20,54,12,16,19,1,25],"tags":[59,55,45,39,58,42,60],"class_list":["post-1440","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-access-to-care","category-care-orchestration","category-clinicians","category-health-authorities","category-healthcare-delivery-organizations","category-healthcare-efficiency","category-patient-flow","category-patient-navigation","tag-access-to-care","tag-administrative-burden","tag-clinics","tag-health-authorities","tag-patient-flow","tag-patient-navigation","tag-patient-redirection"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.0 (Yoast SEO v27.1.1) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Patient redirection explained: How orchestration unlocks health network capacity - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petal-health.com\/fr\/blog\/access-to-care\/patient-redirection-explained\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Patient redirection explained: How orchestration unlocks health network capacity\" \/>\n<meta property=\"og:description\" content=\"Patients leaving without being seen, closures and reduced hours, and increased overtime all reflect emergency care challenges nationwide. 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