How Billing Solutions are Transforming Physician Practice
Across Canada, physicians are spending too much time navigating billing complexity. With thousands of codes, shifting rules, and compliance risks, billing has become one of the most frustrating parts of medical practice. Errors and omissions are common, and on average, physicians lose ten hours per week to paperwork.
To understand the true impact, Petal commissioned an independent study to evaluate the value of medical billing solutions, measuring the economic impact, physician priorities, and satisfaction. Conducted by an experienced health economist, this study—Value of Medical Billing Solutions for Physicians—provides clear evidence that digital billing platforms deliver measurable benefits—helping physicians focus more on patients and less on paperwork.
Key Findings
1. Economic Benefits
- Physicians using digital billing solutions see an average revenue increase of $53,469, which comes out to 9.4% in revenue growth.
2. Physicians’ Priorities
- Over half of physicians rank revenue optimization as their top priority when choosing a billing platform.
3. User Satisfaction
- Petal billing platforms earn a Net Promoter Score of +45—well above industry benchmarks.
Why It Matters
This study demonstrates that billing solutions are more than administrative tools—they are enablers of physician well-being and long-term practice resilience. By optimizing revenue, reducing workload, and improving satisfaction, platforms like StatGo (Alberta), Xacte (Quebec), Medcom (BC), and Dobsi (Ontario) deliver value at scale.
Dive deeper into:
- Survey findings across physicians
- Province-level revenue impact estimates
- First-hand physician perspectives
What’s in this report for you?
Physician
If you are a physician, this report will show how billing solutions optimize revenue, reduce administrative workload, and give you back more time for patient care.
Department Chief or Clinic Administrator
If you are a Department Chief, this report highlights how optimized billing supports practice sustainability, ensures fair compensation for your team, and strengthens recruitment and retention.
Government, Health Authority or Executive
If you are a health delivery organization executive, health authority leader or a government representative, this report demonstrates Petal’s proven ability to deliver system-wide impact: reducing waste, improving efficiency, and addressing Canada’s one major healthcare challenge, the administrative burden.