{"id":346,"date":"2025-10-10T18:01:46","date_gmt":"2025-10-10T18:01:46","guid":{"rendered":"https:\/\/petalhealth.wpenginepowered.com\/?page_id=346"},"modified":"2025-10-24T22:45:06","modified_gmt":"2025-10-24T22:45:06","slug":"terms-of-use","status":"publish","type":"page","link":"https:\/\/www.petal-health.com\/en\/terms-of-use\/","title":{"rendered":"Terms of use"},"content":{"rendered":"\t\t
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Last update: May 2022<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t

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Terms of use<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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These Terms of Use (the \u201cTerms<\/strong>\u201d) are between us, the Contracting Entity, as defined below (\u201cPetal<\/strong>,\u201d \u201cwe<\/strong>,\u201d \u201cus<\/strong>\u201d) and you, the user of the Services defined below (\u201cyou<\/strong>,\u201d the \u201cUser<\/strong>\u201d). These Terms are effective upon your acceptance when you create an account to use our Services, and will remain in effect for as long as you use our Services (the \u201cTerm<\/strong>\u201d). They set out your rights and obligations when using our Services.<\/p>

For more information about how we process your personal data when you use our Services, please see our Privacy Policy<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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1. Contracting Entity<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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If you are located in Europe, the Contracting Entity is Petal Solutions Europe B.V., having its registered address at 140 bis rue de Rennes 75006 Paris, unless otherwise specified in the Service Agreement<\/a>.<\/p>

If you are located anywhere else in the world, the Contracting Entity is Solutions Petal, Inc. located at 350 Charest Blvd East, Suite 300, Quebec City, Quebec G1K 3H5, Canada.<\/p>

For questions or comments about these Terms, please email us at legal@petalmd.com<\/a>.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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2. Definitions<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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\u201cCustomer<\/strong>\u201d means the entity, organization, individual or any other person specified in an offer between Petal and the Customer granting you access to the Services and subject to the Service Agreement<\/a>. If you are an independent professional, you may also be the Customer, in which case you are subject to the Service Agreement<\/a> and these Terms.<\/p>

\u201cIntellectual Property<\/strong>\u201d means our intellectual property, including our trade secrets, computer codes and programs, trademarks, methodologies, patents and any intellectual property rights provided by law or under civil or common law principles, whether such Intellectual Property is registered or not, including all applications, registrations and rights relating to such Intellectual Property. Without limiting the generality of the foregoing, our Intellectual Property includes the mobile application and the Petal Platform.<\/p>

\u201cConfidential Information<\/strong>\u201d means all of our Confidential Information, as well as that of our Representatives, including our trade secrets, to which you may have access in connection with your use of the Services. Our Confidential Information is an integral part of our Intellectual Property.<\/p>

\u201cRepresentatives<\/strong>\u201d means our affiliates, employees, directors, officers, developers and subcontractors.<\/p>

\u201cServices<\/strong>\u201d means our web-based platform (the \u201cPetal Platform<\/strong>\u201d), mobile application (the \u201cApp<\/strong>\u201d), technical support services, professional services such as training and coaching, deployment services, software development services and any other services that we make available from time to time and access to which the Customer has granted you, all of which exclude Third-party Services.<\/p>

\u201cThird-party Services<\/strong>\u201d means any product, service, application, technology or software that is not included in the Services. Third\u2011party Services include those integrated by the Customer through a programming interface, as well as links to third-party web pages, if any.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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3. Service access and account creation<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You acknowledge that the Services may not be available in all languages or in all parts of the world. We make no representations or warranties as to the availability of the Services, except as agreed between the Customer and Petal in the Service Agreement<\/a>.<\/p>

To access and use the Services, you must log in with an account. You represent that the information you provide us is accurate and current. It is your responsibility to update your account information to ensure that you continue to receive communications from us regarding your use of the Services, including any important notices. We are not responsible if you do not receive our notices because you failed to update your information.<\/p>

You are responsible for keeping your login credentials confidential. We cannot be held liable for any damage or loss from the communication or loss of your login credentials, including as a result of a privacy incident, unauthorized account access or data theft. If you have any reason to believe that your account has been compromised, please contact the Customer as soon as possible to change your password. The Customer is responsible for managing user accounts, including revoking Petal Platform user access and changing passwords when there is a risk that login credentials may have been compromised. Neither Petal nor its Representatives are responsible for managing the users, settings or configuration of the Services by the Customer.<\/p>

You are responsible for actions performed on your account, including by your agents and representatives.<\/p>

Services may include Third-party Services. Third-party Services may follow different practices with respect to the security or privacy of data you share with them through integration or otherwise. Neither Petal nor its Representatives are responsible for Third-party Services, whether they are provided by authorized business partners or not.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t

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4. Acceptable use of Services<\/h2>\t\t\t\t<\/div>\n\t\t\t\t
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You understand that your use of the Services is subject to the rules set out in this section, and that if you violate these rules or these Terms, we reserve the right to suspend or terminate your access to the Services, with or without notice.<\/p>

You represent and warrant that you will not (and will not permit anyone else to):<\/p>