{"id":1477,"date":"2026-03-26T21:56:23","date_gmt":"2026-03-26T21:56:23","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=1477"},"modified":"2026-04-13T14:05:13","modified_gmt":"2026-04-13T14:05:13","slug":"petal-workforce-solution-impacts-at-centre-hospitalier-de-luniversite-de-montreal-chum","status":"publish","type":"post","link":"https:\/\/www.petal-health.com\/en\/blog\/reports\/petal-workforce-solution-impacts-at-centre-hospitalier-de-luniversite-de-montreal-chum\/","title":{"rendered":"Impacts of the integrated Petal Workforce solution at the University of Montreal Hospital"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"1477\" class=\"elementor elementor-1477\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cb064 e-flex e-con-boxed e-con e-parent\" data-id=\"d8cb064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-260bd7a e-con-full e-flex e-con e-child\" data-id=\"260bd7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf93b0 elementor-widget elementor-widget-text-editor\" data-id=\"1cf93b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Large hospitals operate in highly complex environments with multiple sites, rotating clinicians, and constant coordination demands. <\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Yet, at critical moments, teams often lack clear visibility into who is on call, where they are, and how to reach them.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">This gap leads to delays, inefficiencies, and added administrative burden,\u00a0impacting\u00a0both care delivery and staff productivity.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">To address this, the University of Montreal Hospital Center (CHUM) implemented Petal\u2019s workforce operations solution to create a single, real-time source of truth across its organization\u2014transforming communication, coordination, and capacity.<\/span><\/p><h5><strong><br \/>Key findings<\/strong>\u00a0<\/h5><ul><li><span class=\"TextRun MacChromeBold SCXW244195761 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244195761 BCX0\">8,000 hours<\/span><span class=\"NormalTextRun SCXW244195761 BCX0\">\u00a0saved annually<\/span><\/span><span class=\"TextRun SCXW244195761 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244195761 BCX0\"> by reducing manual coordination and call routing<br \/><\/span><\/span>\u00a0\u00a0<\/li><li><span class=\"TextRun MacChromeBold SCXW143748238 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143748238 BCX0\">Up to $610K in annual economic value<\/span><\/span><span class=\"TextRun SCXW143748238 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143748238 BCX0\">, with scalable potential up to $2.3M<br \/><br \/><\/span><\/span><\/li><li><span class=\"TextRun MacChromeBold SCXW136749985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136749985 BCX0\">1,400 daily self-service searches<\/span><\/span><span class=\"TextRun SCXW136749985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136749985 BCX0\">\u00a0(407% increase), improving real-time access to information<br \/><br \/><\/span><\/span><\/li><li><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"TextRun MacChromeBold SCXW11927211 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11927211 BCX0\">6% reduction in call volume<\/span><\/span><span class=\"TextRun SCXW11927211 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11927211 BCX0\">, easing pressure on switchboard operations<br \/><br \/><\/span><\/span><\/span><\/span><\/li><li><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW11927211 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"TextRun MacChromeBold SCXW110232531 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110232531 BCX0\">Greater clinician autonomy<\/span><\/span><span class=\"TextRun SCXW110232531 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110232531 BCX0\">\u00a0with 160 schedule changes per member per year<\/span><\/span><\/span><\/span><\/li><\/ul><p><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW11927211 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW110232531 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span> <\/span> <\/span><\/p><p><span class=\"TextRun SCXW12659867 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12659867 BCX0\">Explore how real-time workforce visibility and intelligent scheduling can unlock capacity, reduce inefficiencies, and improve care coordination across your organization.<\/span><\/span><span class=\"EOP SCXW12659867 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-025be77 e-con-full e-flex e-con e-child\" data-id=\"025be77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a4db elementor-widget elementor-widget-html\" data-id=\"3b0a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe data-src=\"https:\/\/go.petal-health.com\/l\/1088542\/2025-02-06\/24x1w4y\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\" id=\"myIframe\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\u202f \t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db556c0 elementor-widget elementor-widget-html\" data-id=\"db556c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-db556c0{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5353e7c e-flex e-con-boxed e-con e-parent\" data-id=\"5353e7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8358287 discover_patient e-flex e-con-boxed e-con e-child\" data-id=\"8358287\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bfa73d e-con-full e-flex e-con e-child\" data-id=\"3bfa73d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf724e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cbf724e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What\u2019s in this report for you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d7d8 elementor-widget elementor-widget-image\" data-id=\"350d7d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"748\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/10\/logoMark-_PathItem_.svg\" class=\"attachment-large size-large wp-image-484\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ceabf0 e-con-full e-flex e-con e-child\" data-id=\"7ceabf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e2ca2a e-con-full e-grid e-con e-child\" data-id=\"1e2ca2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2026168 e-con-full e-flex e-con e-child\" data-id=\"2026168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67449eb elementor-widget elementor-widget-heading\" data-id=\"67449eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ministers and MOH policy teams\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7707d06 elementor-widget elementor-widget-text-editor\" data-id=\"7707d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">This report identifies the policy levers that enable orchestration to improve access to care. It demonstrates how linking ED, 811, and primary care isn\u2019t just operational; it translates into measurable system impact and reinvestable savings.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9294490 e-con-full e-flex e-con e-child\" data-id=\"9294490\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bd10f4b e-con-full e-flex e-con e-child\" data-id=\"bd10f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-163a727 elementor-widget elementor-widget-heading\" data-id=\"163a727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Health authority executives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3f4ea elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff3f4ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Because ED overcrowding and long stays are among the top pain points, this report demonstrates how diverting non-urgent cases upstream can enhance patient safety, staff well-being, and system performance without requiring hospitals alone to bear the burden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dc1f e-con-full e-flex e-con e-child\" data-id=\"bb0dc1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b44f1a4 e-con-full e-flex e-con e-child\" data-id=\"b44f1a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f1abb elementor-widget elementor-widget-heading\" data-id=\"d6f1abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Primary care leaders\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8369f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9c8369f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">To ensure visibility into primary care availability and confidence that redirection slots will enhance patient flow, this report outlines how reserved slots and the integration of the team-based care model empower you to move patients away from EDs, leading to timely, appropriate care.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>8,000 hours saved annually, 1,400 daily searches, and up to $610K in value. <\/p>\n","protected":false},"author":2,"featured_media":1489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-1477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Impacts of the integrated Petal Workforce solution at the University of Montreal Hospital - Petal<\/title>\n<meta name=\"robots\" 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