{"id":671,"date":"2025-11-14T20:42:40","date_gmt":"2025-11-14T20:42:40","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=671"},"modified":"2026-01-29T20:11:28","modified_gmt":"2026-01-29T20:11:28","slug":"updated-analysis-of-economic-impact-of-the-patient-hub","status":"publish","type":"post","link":"https:\/\/www.petal-health.com\/en\/blog\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/","title":{"rendered":"Updated economic impact of implementing the Patient Hub"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"671\" class=\"elementor elementor-671\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cb064 e-flex e-con-boxed e-con e-parent\" data-id=\"d8cb064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-260bd7a e-con-full e-flex e-con e-child\" data-id=\"260bd7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf93b0 elementor-widget elementor-widget-text-editor\" data-id=\"1cf93b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Discover how a real-time Patient Hub aligned policy, programs, and digital infrastructure to expand timely primary care access, ease emergency department (ED) pressure, and generate reinvestable savings.<\/p><p>\u00a0<\/p><p>Across Canada, millions lack timely access to primary care, pushing non-urgent cases into overburdened EDs and creating avoidable costs and risks. Traditional, hospital-centric flow fixes alone can\u2019t solve a system-wide access problem\u2014coordination and real-time visibility across settings are required.<\/p><p>\u00a0<\/p><h5><strong>Key findings<\/strong>\u00a0<\/h5><ul><li>4.5% \u2192 8.0% ED redirection share increase\u00a0\u00a0<\/li><li>850+ clinics sharing live availability\u00a0<\/li><li>$2M\/week in economic benefits<\/li><\/ul><p>\u00a0<\/p><h5><strong>What\u2019s inside the report<\/strong><\/h5><p><strong>1. The Orchestration Model, Explained<\/strong><br \/>How Quebec\u2019s Ministry of Health and Petal implemented a Patient Hub connecting EDs, 811, and primary-care clinics to match demand and capacity in real time, regardless of local scheduling systems.<\/p><p>\u00a0<\/p><p><strong>2. Policy Mechanisms that Made It Stick<br \/><\/strong>The pivotal levers: (1) dedicated diversion\/redirection slots for 811 and ED triage, (2) slots reserved for unattached and team-based care, (3) enrollment of unattached patients into teams.<\/p><p>\u00a0<\/p><p><strong>3. Outcomes You Can Measure<\/strong><\/p><ul><li>Redirections from ED to primary care increased from ~460\/day (2018\u20132019) to &gt;810\/day (2024\u20132025), raising the share from 4.5% to 8.0%.<\/li><li>Monthly ED CTAS IV\u2013V visits fell (158,179 \u2192 144,364).<\/li><li>Ambulatory ED stays shortened (5.2 \u2192 4.8 hours, mid-2024 to mid-2025).<\/li><\/ul><p>\u00a0<\/p><p><strong>4. Economic Value to Reinvest<br \/><\/strong>Based on independent analysis and current volumes, the Patient Hub is generating approximately $2 million in weekly benefits from avoided ED use and efficiencies.<\/p><p>\u00a0<\/p><p><strong>5. Why This Improves Safety and Experience<br \/><\/strong>Reducing crowding lowers the risk, prevents patients from being left without being seen, and protects clinical teams from burnout, thereby improving outcomes and trust in the healthcare system.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-025be77 e-con-full e-flex e-con e-child\" data-id=\"025be77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a4db elementor-widget elementor-widget-html\" data-id=\"3b0a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<div class=\"iframe_wrapper\">\r\n                  <iframe data-src=\"https:\/\/go.petal-health.com\/l\/1088542\/2025-02-06\/24x1w4y\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowTransparency=\"true\" style=\"border: 0\" id=\"myIframe\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>  \r\n                <\/div>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db556c0 elementor-widget elementor-widget-html\" data-id=\"db556c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-db556c0{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5353e7c e-flex e-con-boxed e-con e-parent\" data-id=\"5353e7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8358287 discover_patient e-flex e-con-boxed e-con e-child\" data-id=\"8358287\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bfa73d e-con-full e-flex e-con e-child\" data-id=\"3bfa73d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf724e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cbf724e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">What\u2019s in this report for you?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d7d8 elementor-widget elementor-widget-image\" data-id=\"350d7d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"748\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/10\/logoMark-_PathItem_.svg\" class=\"attachment-large size-large wp-image-484\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ceabf0 e-con-full e-flex e-con e-child\" data-id=\"7ceabf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e2ca2a e-con-full e-grid e-con e-child\" data-id=\"1e2ca2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2026168 e-con-full e-flex e-con e-child\" data-id=\"2026168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67449eb elementor-widget elementor-widget-heading\" data-id=\"67449eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Ministers and MOH policy teams\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7707d06 elementor-widget elementor-widget-text-editor\" data-id=\"7707d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">This report identifies the policy levers that enable orchestration to improve access to care. It demonstrates how linking ED, 811, and primary care isn\u2019t just operational; it translates into measurable system impact and reinvestable savings.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9294490 e-con-full e-flex e-con e-child\" data-id=\"9294490\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bd10f4b e-con-full e-flex e-con e-child\" data-id=\"bd10f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-163a727 elementor-widget elementor-widget-heading\" data-id=\"163a727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Health authority executives<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3f4ea elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff3f4ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Because ED overcrowding and long stays are among the top pain points, this report demonstrates how diverting non-urgent cases upstream can enhance patient safety, staff well-being, and system performance without requiring hospitals alone to bear the burden.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dc1f e-con-full e-flex e-con e-child\" data-id=\"bb0dc1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b44f1a4 e-con-full e-flex e-con e-child\" data-id=\"b44f1a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f1abb elementor-widget elementor-widget-heading\" data-id=\"d6f1abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Primary care leaders\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8369f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9c8369f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">To ensure visibility into primary care availability and confidence that redirection slots will enhance patient flow, this report outlines how reserved slots and the integration of the team-based care model empower you to move patients away from EDs, leading to timely, appropriate care.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>This evidence-based study demonstrates how healthcare orchestration improves access, eases ED, and generates $2M in weekly reinvestable savings.\u00a0<\/p>\n","protected":false},"author":2,"featured_media":708,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-671","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.7) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Updated economic impact of implementing the Patient Hub - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petal-health.com\/en\/blog\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Updated economic impact of implementing the Patient Hub\" \/>\n<meta property=\"og:description\" content=\"This evidence-based study demonstrates how healthcare orchestration improves access, eases ED, and generates $2M in weekly reinvestable savings.\u00a0\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.petal-health.com\/en\/blog\/reports\/updated-analysis-of-economic-impact-of-the-patient-hub\/\" \/>\n<meta property=\"og:site_name\" content=\"Petal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/petalhealth\/\" \/>\n<meta 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