{"id":758,"date":"2025-11-22T21:21:01","date_gmt":"2025-11-22T21:21:01","guid":{"rendered":"https:\/\/www.petal-health.com\/?page_id=758"},"modified":"2026-01-07T18:56:37","modified_gmt":"2026-01-07T18:56:37","slug":"petal-medical-billing-inc-privacy-policy","status":"publish","type":"page","link":"https:\/\/www.petal-health.com\/fr\/petal-medical-billing-inc-privacy-policy\/","title":{"rendered":"Petal Billing Privacy Policy"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"758\" class=\"elementor elementor-758\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a25ea13 e-flex e-con-boxed e-con e-parent\" data-id=\"a25ea13\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-6f1b441 e-con-full e-flex e-con e-child\" data-id=\"6f1b441\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cb4c1e6 elementor-widget elementor-widget-button\" data-id=\"cb4c1e6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/www.petal-health.com\/fr-petal-facturation-medicale-inc-politique-confidentialite\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fas-angle-down\" viewbox=\"0 0 320 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M143 352.3L7 216.3c-9.4-9.4-9.4-24.6 0-33.9l22.6-22.6c9.4-9.4 24.6-9.4 33.9 0l96.4 96.4 96.4-96.4c9.4-9.4 24.6-9.4 33.9 0l22.6 22.6c9.4 9.4 9.4 24.6 0 33.9l-136 136c-9.2 9.4-24.4 9.4-33.8 0z\"><\/path><\/svg>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">FR<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bcd9e7e e-flex e-con-boxed e-con e-parent\" data-id=\"bcd9e7e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-589949e e-con-full e-flex e-con e-child\" data-id=\"589949e\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;gradient&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2b30991 elementor-widget elementor-widget-heading\" data-id=\"2b30991\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">PRIVACY POLICY<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-981a373 e-flex e-con-boxed e-con e-parent\" data-id=\"981a373\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d64c4e2 elementor-widget elementor-widget-menu-anchor\" data-id=\"d64c4e2\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"menu-anchor.default\">\n\t\t\t\t\t\t\t<div class=\"elementor-menu-anchor\" id=\"privacy\"><\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c7d02c7 elementor-widget elementor-widget-text-editor\" data-id=\"c7d02c7\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\"><strong>Derni\u00e8re mise \u00e0 jour\u202f: Novembre 2025<\/strong><\/p><p style=\"font-weight: 400;\">Petal Solutions Inc., Petal Medical Billing Inc. (doing business as Xacte (Zone3W inc.), StatGo Corp., Dobsi Medical, or Medi-Com Consulting), Medcom Billing Systems, Petal Health and Petal Solutions Europe B.V. and its Affiliates\u00a0(\u201c<strong>Petal<\/strong>\u201d or \u201c<strong>we<\/strong>\u201d) are committed to protecting the privacy of personal data and personal information, including health information where applicable, as these terms are defined below and in applicable laws (\u201c<strong>Personal Information<\/strong>\u201d<strong>\u00a0<\/strong>or<strong>\u00a0<\/strong>\u201c<strong>PI<\/strong>\u201d).<\/p><p style=\"font-weight: 400;\">In order to bring the privacy practices regarding the Services to the attention of users (\u201c<strong>you<\/strong>\u201d, \u201c<strong>your<\/strong>\u201d or \u201c<strong>yours<\/strong>\u201d), Petal has developed this privacy policy (the \u201c<strong>Policy<\/strong>\u201d), which summarizes in particular: (i) the types of Personal Information collected and the situations in which it may be collected; (ii) the ways in which this information is used and protected; (iii) the situations in which it may be shared; (iv) how it is stored and destroyed; (v)\u00a0the rights that may be exercised by the data subjects with respect to this information; and (vi) the security measures put in place and the procedure applicable in the event of a privacy incident.\u00a0<strong><u>\u00a0<\/u><\/strong><\/p><p style=\"font-weight: 400;\">Pour l\u2019application de la pr\u00e9sente Politique, on entend par \u00ab\u202fRenseignements personnels\u202f\u00bb toute information qui concerne une personne physique et qui permet de l\u2019identifier directement (p. ex. nom, pr\u00e9nom, adresse courriel, adresse postale) ou indirectement (p. ex. un renseignement qui, combin\u00e9 avec d\u2019autres renseignements, permet d\u2019identifier la personne).<\/p><p style=\"font-weight: 400;\">This Privacy Policy is provided for information and transparency purposes, and for no other purpose. It applies solely to the handling of Personal Information.\u00a0<u>Some of the data referred to in this Policy may not be Personal Information, and therefore may not be protected under the laws that apply to you<\/u>.<br \/><br \/><\/p><h4><strong>1.When does this Policy apply?<\/strong><\/h4><p style=\"font-weight: 400;\">This Policy applies to our professional services and products, including medical billing services (i.e. medical billing management and optimization, automated data entry and document filing\/management), workforce and schedule management services, appointment management services, security and compliance services, Web applications and platforms, hosting and technical support services, and training and support services (collectively, our \u201c<strong>Services<\/strong>\u201d).<\/p><p style=\"font-weight: 400;\" class=\"translation-block\">Nous fournissons nos Services \u00e0 des professionnels de la sant\u00e9, des institutions publiques et priv\u00e9es et des organismes publics et gouvernementaux (nos <b>\u00abClients\u00bb<\/b>)<\/p><p style=\"font-weight: 400;\">Les Renseignements personnels recueillis ou fournis en lien avec nos Services num\u00e9riques sont obtenus, utilis\u00e9s, communiqu\u00e9s, conserv\u00e9s, d\u00e9truits et autrement trait\u00e9s comme pr\u00e9vu \u00e0 cette Politique.<\/p><p style=\"font-weight: 400;\"><strong><br>Cette Politique ne s\u2019applique pas\u202f:<\/strong><\/p><ul><li style=\"font-weight: 400;\"><u>To activities, products or services that are not part of the Services<\/u>, including\u00a0<strong>(i)<\/strong>\u00a0our marketing activities;\u00a0<strong>(ii)<\/strong>\u00a0when you interact with us outside of our Services;\u00a0<strong>(iii)<\/strong>\u00a0when you sign up for our newsletter;<strong>\u00a0(iv)<\/strong>\u00a0when you browse our websites other than for the Services; and\u00a0<strong>(v)<\/strong>\u00a0when you apply for a job with us.<br \/><br \/><\/li><\/ul><p style=\"font-weight: 400;\"><strong>For these activities, see the applicable policy available<\/strong>\u00a0<strong><u>ici<\/u>.<\/strong><\/p><ul><li style=\"font-weight: 400;\"><u>When you use third-party sites<\/u>, including social networks and services referenced through our Services. This Policy does not apply to the handling of your PI by such third parties. Petal is not the owner of these sites, is not responsible for them and has no control over their content or features. Please read the privacy policies of these third parties to learn how they handle your PI before using their sites.<\/li><li style=\"font-weight: 400;\" class=\"translation-block\"><u>Aux activit\u00e9s de nos Clients,<\/u> ces activit\u00e9s pouvant mener \u00e0 la collecte, l\u2019utilisation, la conservation et le traitement de vos RP sont sujettes \u00e0 leurs propres politiques de confidentialit\u00e9.<\/li><\/ul><h4><strong>2. Types de Renseignements personnels trait\u00e9s dans le cadre de services<\/strong><\/h4>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-186f48f e-flex e-con-boxed e-con e-parent\" data-id=\"186f48f\" data-element_type=\"container\" data-e-type=\"container\" id=\"modalites\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3074adb elementor-widget elementor-widget-text-editor\" data-id=\"3074adb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table width=\"750\">\n<tbody>\n<tr>\n<td width=\"84\">\n<p>PI<\/p>\n<\/td>\n<td width=\"318\">\n<p>R\u00f4le<\/p>\n<\/td>\n<td width=\"348\">\n<p>Justifications<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"84\">\n<p>RP de patients<\/p>\n<\/td>\n<td width=\"318\">\n<p>La collecte des RP de patients est r\u00e9alis\u00e9e par les Clients dans le cadre de leurs activit\u00e9s d\u2019affaires<\/p>\n<p>Petal peut traiter des RP de patients \u00e0 titre de \u00ab fournisseur de services \u00bb (ou \u00ab sous-traitant \u00bb en Europe\/UK) dans le cadre des Services offerts \u00e0 nos Clients, mais ces derniers demeurent les \u00ab responsables du traitement \u00bb (ou ont la \u00ab d\u00e9tention juridique \u00bb) des RP\u00a0\u00a0\u00a0<\/p>\n<\/td>\n<td width=\"348\">\n<p>Les Clients ont la responsabilit\u00e9 d\u2019\u00e9tablir la finalit\u00e9 qu\u2019ils d\u00e9sirent accomplir par la collecte des RP des patients et ainsi ils sont responsables des activit\u00e9s de traitement n\u00e9cessaires et veillent aux demandes des personnes concern\u00e9es (patients).<\/p>\n<p>Patients should consult the Customer\u2019s privacy policy to understand how their PI is handled.<\/p>\n<p>Customers are responsible for establishing safeguards to protect patients\u2019 PI, responding to individuals\u2019 requests to exercise their rights, and implementing legal requirements throughout the information life cycle (collection, use, storage, retention, transfer and destruction).<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"84\">\n<p>RP des employ\u00e9s des Client<\/p>\n<\/td>\n<td width=\"318\">\n<p>La collecte des RP d\u2019employ\u00e9s des Clients est r\u00e9alis\u00e9e par les Clients dans le cadre de leurs activit\u00e9s d\u2019affaires.<\/p>\n<p>Petal may handle Customer employees\u2019 PI as a \u201cservice provider\u201d (or \u201csubcontractor\u201d in Europe\/UK) in connection with the Services offered, but our Customers remain the \u201cdata controllers\u201d (or have \u201clegal possession\u201d) of the PI.\u00a0\u00a0\u00a0<\/p>\n<\/td>\n<td width=\"348\">\n<p>Les Clients ont la responsabilit\u00e9 d\u2019\u00e9tablir la finalit\u00e9 qu\u2019ils d\u00e9sirent accomplir par la collecte des RP des employ\u00e9s et ainsi ils sont responsables des activit\u00e9s de traitement n\u00e9cessaires et veillent aux demandes des personnes concern\u00e9es (employ\u00e9s).<\/p>\n<p>Les employ\u00e9s doivent consulter la politique de confidentialit\u00e9 du Client afin de comprendre les activit\u00e9s de traitement de leurs RP.<\/p>\n<p>Customers are responsible for establishing safeguards to protect employees\u2019 PI, responding to individuals\u2019 requests to exercise their rights, and implementing legal requirements throughout the information life cycle (collection, use, storage, retention, transfer and destruction).<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"84\">\n<p>RP des utilisateurs des Service\u00a0<\/p>\n<\/td>\n<td width=\"318\">\n<p>Petal collecte et traite les Renseignements personnels des utilisateurs \u00e0 titre de \u00ab responsable du traitement \u00bb ou comme ayant la \u00ab d\u00e9tention juridique \u00bb de ces RP pour leur rendre les Services.<\/p>\n<p>(Plusieurs renseignements, dont les coordonn\u00e9es professionnelles ou d\u2019affaires, pourraient ne pas constituer des Renseignements personnels)<\/p>\n<\/td>\n<td width=\"348\">\n<p><strong>Les utilisateurs des Services transmettent leurs renseignements afin de se voir octroyer l\u2019acc\u00e8s aux plateformes, syst\u00e8mes qui composent les Services.<\/strong><\/p>\n<p><strong>Par la transmission de vos RP \u00e0 Petal, vous consentez \u00e0 la collecte et aux traitements de vos RP selon cette Politique. Votre consentement peut \u00eatre retir\u00e9 en nous contactant; toutefois, certains Services pourraient ne plus \u00eatre disponibles.\u00a0<\/strong>you consent to its collection and processing in accordance with this Policy. You can withdraw your consent by contacting us; however, some Services may then become unavailable.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4cbf385 elementor-widget elementor-widget-text-editor\" data-id=\"4cbf385\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<table width=\"570\">\n<tbody>\n<tr>\n<td width=\"90\">\n<p>T\u00e9moins<\/p>\n<\/td>\n<td width=\"480\">\n<p>Raison<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"90\">\n<p>Essentiels<\/p>\n<\/td>\n<td width=\"480\">\n<p>Enable use of the Services by ensuring they function properly, including navigation from one page to another, maintaining integrity, and interacting with features.\u00a0<\/p>\n<p>These cookies are always active and cannot be turned off. They record your actions on Service platforms (login, language preferences, navigation, automated forms).\u00a0<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"90\">\n<p>Fonctionnels<\/p>\n<\/td>\n<td width=\"480\">\n<p>Permettent d\u2019utiliser certaines fonctionnalit\u00e9s (ex. : la m\u00e9morisation de vos choix, pr\u00e9f\u00e9rences et configurations, afin d\u2019am\u00e9liorer et de personnaliser votre exp\u00e9rience). Ces t\u00e9moins sont d\u00e9sactiv\u00e9s par d\u00e9faut et seront install\u00e9s sur la base de votre consentement expr\u00e8s. Vous pouvez retirer votre consentement \u00e0 tout moment selon les pr\u00e9cisions fournies ci-dessous.<\/p>\n<\/td>\n<\/tr>\n<tr>\n<td width=\"90\">\n<p>Analytiques<\/p>\n<\/td>\n<td width=\"480\">\n<p>Permettent de voir comment vous utilisez et interagissez avec les Services (ex. : Google Analytics pour des statistiques de performance) sur une base non identifiable (ex. : en colligeant des journaux techniques, adresses IP, ID de dispositif, types et configurations de navigateurs, d\u2019appareils et de syst\u00e8mes d\u2019exploitation, donn\u00e9es sur le nombre de visiteurs\/pages consult\u00e9es\/dur\u00e9e des visites\/heures de pointe\/taux de conversion, fr\u00e9quence d\u2019utilisation, etc. Ces t\u00e9moins sont d\u00e9sactiv\u00e9s par d\u00e9faut et seront install\u00e9s sur la base de votre consentement expr\u00e8s. Vous pouvez retirer votre consentement \u00e0 tout moment selon les pr\u00e9cisions fournies ci-dessous.<\/p>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a061806 elementor-widget elementor-widget-text-editor\" data-id=\"a061806\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<h4><strong>3.What Personal Information do we collect and for what purposes?<\/strong><\/h4>\n<p style=\"font-weight: 400;\"><u>If you choose to use our Services, we will need certain Personal Information<\/u><strong>\u00a0<\/strong>as described below, unless otherwise required by law. Petal considers that if you provide us with information, including Personal Information, then you have consented to our collecting\/processing it for the purposes for which it was provided (or as otherwise required or allowed by law). Personal Information may also be collected and used as described below.<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>Account information.<\/strong>\u00a0To open or renew an account, you must provide certain information depending on the nature of the account and its intended use (e.g. email address, password, preferences, settings, date of account opening). If you like, you can also add a photograph visible to other users. We use this information to create your account, update it as needed, allow you to interact with other users, link you to your organization and enable you to use the features of our Services.<\/li>\n<li style=\"font-weight: 400;\"><strong>Information on healthcare professionals.\u00a0<\/strong>We collect information, including Personal Information, as applicable, to enable healthcare professionals\u2019 members to use our Services. This includes telephone numbers, medical specialty, licensure number and issuing authority, organization, professional contact information, schedules, absences, events, information sent by secure message through the Services, documents, billing information, distribution lists, and data on professional activities. The information required varies according to the Service provided; for example, schedule management requires the processing of employment-related information, and our medical billing services require information on services provided and to be billed, as well as applicable rates. To pay for our Services, you have the option to select a one-time payment from your bank account or recurring automated payments.\u00a0 If you pay online, you pay through a Stripe secure digital portal; Petal only has access to your payment history.\u00a0<\/li>\n<li style=\"font-weight: 400;\"><strong>Employee information.<\/strong>\u00a0We collect data, including Personal Information, about your employees when needed to provide the Services (e.g. employee scheduling). This includes name, business contact information, job\/employee category and other required information where applicable (e.g. licensure number). The information required varies according to the Service provided.<\/li>\n<li style=\"font-weight: 400;\"><strong>Patient information.<\/strong>\u00a0Through our Services, healthcare professionals may handle Personal Information about their patients, mainly for billing or appointment management purposes. This Information is not accessible to Petal unless we have to process it in order to deliver the Services (e.g. retranscription\/downloading of billing information on behalf of professionals). In that case, processing will be automated if possible. We do not use this Personal Information for marketing or resale purposes.<\/li>\n<li style=\"font-weight: 400;\"><strong>Use of the Services.<\/strong>\u00a0We collect Personal Information from users about their use of the Services as instructed by our Customers (e.g. aggregating data to provide an overview of activities, for security purposes or to respond to requests for technical support and manage Service performance). The data processed includes daily logs, information on the user\u2019s use of the Services, bugs and technical errors associated with the account, connection durations, pages visited and content of technical support requests.<\/li>\n<li style=\"font-weight: 400;\"><strong>Comments, questions and requests.<\/strong>\u00a0If you contact Petal, you may decide\u00a0to provide certain information, including Personal Information (e.g. your name and email address) along with your opinions\/comments. We\u2019ll use them to follow up on your message.<\/li>\n<\/ul>\n<p>\u00a0<\/p>\n<h4><strong>4.What do we mean by consent to the collection and use of your PI?<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Avant de collecter, utiliser et divulguer vos Renseignements personnels, Petal s\u2019assure d\u2019obtenir votre consentement conform\u00e9ment aux exigences applicables, \u00e0 moins d\u2019une exception pr\u00e9vue dans la loi.<\/p>\n<p style=\"font-weight: 400;\">Petal fait preuve de transparence et s\u2019assure de vous informer clairement au moment de la collecte des utilisations qui seront faites de vos Renseignements personnels, des moyens par lesquels ils sont obtenus s\u2019ils ne sont pas recueillis directement aupr\u00e8s de vous, de vos droits ainsi que des cat\u00e9gories de tiers \u00e0 qui ils sont susceptibles d\u2019\u00eatre communiqu\u00e9s et de la possibilit\u00e9 qu\u2019ils soient communiqu\u00e9s \u00e0 l\u2019ext\u00e9rieur du Qu\u00e9bec, le cas \u00e9ch\u00e9ant, afin que votre consentement soit manifeste, libre et \u00e9clair\u00e9.<\/p>\n<p style=\"font-weight: 400;\">You may withdraw your consent to Petal\u2019s use of your PI for purposes that are not essential to the Services provided by Petal, for example to send you promotional material, invite you to events, generate statistics or analyze your information. At your request, Petal will stop using it for those purposes. You may withdraw your consent by contacting the Privacy Officer at the address given in section\u00a010.4\u00a0of this Policy.<\/p>\n<p style=\"font-weight: 400;\">However, for uses deemed essential to the management and administration of some of our Services, you cannot withdraw your consent without terminating your business relationship with Petal.\u00a0The consequences can be explained to you at the appropriate time to help you make an informed choice.\u00a0<\/p>\n<p style=\"font-weight: 400;\">Par ailleurs, il est possible que d\u2019autres utilisations que celles initialement pr\u00e9vues au moment de la collecte des Renseignements personnels soient mises en \u0153uvre pour offrir aux Clients les Services convenus.<\/p>\n<p style=\"font-weight: 400;\">Ainsi, pour les RP sous le contr\u00f4le juridique :<\/p>\n<ul>\n<li style=\"font-weight: 400;\"><strong>of Petal<\/strong>, it may be used for other purposes as allowed or required by law, especially if compatible with the purposes for which it was originally collected. Compatible purposes include the development of our Services and their algorithms. In that case, PI is used on a non-identifiable basis wherever possible.<\/li>\n<li style=\"font-weight: 400;\"><strong>of a Customer<\/strong>, it is not used by Petal for other purposes, except in the case of (i) the point above; and (ii) automated processing by the Services (machine learning without keeping a copy and in a non-identifiable way).<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\">\u00a0<\/p>\n<h4><strong>5.How is Personal Information collected?<\/strong><\/h4>\n<p style=\"font-weight: 400;\">Petal recueille les Renseignements personnels aupr\u00e8s des utilisateurs de plusieurs fa\u00e7ons, sous formes verbale, \u00e9crite ou \u00e9lectronique, via ses plateformes de Services, ses applications mobiles le cas \u00e9ch\u00e9ant, par t\u00e9l\u00e9phone, par la poste, par courriel, par clavardage, via ses partenaires autoris\u00e9s ou autrement, y compris, mais sans s\u2019y limiter lorsqu\u2019ils\u202f:<\/p>\n<ul>\n<li style=\"font-weight: 400;\">Effectuent une demande de soumission, un abonnement, une demande d\u2019information, un paiement;<\/li>\n<li style=\"font-weight: 400;\">Deviennent Clients ou renouvellent leur abonnement;<\/li>\n<li style=\"font-weight: 400;\">Lorsqu\u2019ils participent \u00e0 nos programmes, nos \u00e9v\u00e9nements, nos activit\u00e9s marketing<\/li>\n<li style=\"font-weight: 400;\">S\u2019inscrivent ou acceptent de recevoir nos infolettres, nos communications promotionnelles, nos communications concernant nos produits et Services;<\/li>\n<li style=\"font-weight: 400;\">Contactent ou communiquent avec nos repr\u00e9sentants pour formuler une demande de service. \u00c0 cet \u00e9gard, comme certains de nos Services sont offerts par t\u00e9l\u00e9phone, les appels peuvent \u00eatre enregistr\u00e9s pour assurer la qualit\u00e9 de nos Services et pour prot\u00e9ger les deux parties en cas de d\u00e9saccord;<\/li>\n<\/ul>\n<p style=\"font-weight: 400;\" class=\"translation-block\">Lorsque vous acc\u00e9dez ou utilisez nos Services, nous recueillons automatiquement des informations relatives \u00e0 l\u2019utilisation et la connexion technique par des t\u00e9moins et autres technologies (ex. : des pixels et balises Web) (collectivement, les <b>\u00abT\u00e9moins\u00bb<\/b>) :<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-421affb elementor-widget elementor-widget-text-editor\" data-id=\"421affb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p style=\"font-weight: 400;\">Les renseignements sont enregistr\u00e9s par les T\u00e9moins sous forme d\u2019un petit fichier texte dans votre navigateur. Les t\u00e9moins de session sont supprim\u00e9s d\u00e8s que vous quittez votre navigateur, tandis que les t\u00e9moins persistants restent actifs sur votre appareil pendant un certain temps. Par exemple, les t\u00e9moins de Google Analytics restent install\u00e9s sur votre appareil pendant deux ans. Ces t\u00e9moins peuvent toutefois \u00eatre bloqu\u00e9s ou supprim\u00e9s.<\/p><p style=\"font-weight: 400;\">Vous avez \u00e0 tout moment la possibilit\u00e9 de d\u00e9sactiver compl\u00e8tement certains ou tous les t\u00e9moins de connexion dans les param\u00e8tres avanc\u00e9s de votre navigateur.<\/p><p style=\"font-weight: 400;\">Les RP sont enregistr\u00e9es par les T\u00e9moins sous forme d\u2019un petit fichier texte dans votre navigateur. Si vous rencontrez des probl\u00e8mes, vous pouvez nous contacter.<\/p><h4><strong>6.To whom do we disclose Personal Information?<\/strong><\/h4><p style=\"font-weight: 400;\"><strong>Subject to legal requirements, Petal does not share or disclose PI or use it for purposes other\u00a0<\/strong>than those identified in this Policy or allowed or required by law. Any use of PI for purposes not set out in this Policy will take into account whether the PI is sensitive and how it will be used.<\/p><p style=\"font-weight: 400;\">Les Renseignements personnels recueillis par Petal ne sont accessibles qu\u2019aux membres du personnel qui doivent y avoir acc\u00e8s dans le cadre de leurs fonctions.<\/p><p style=\"font-weight: 400;\">Il est possible que nous devions partager vos RP \u00e0 des tiers, y compris des fournisseurs de services, qui peuvent nous assister avec dans le cadre de nos Services \u00e9nonc\u00e9s ci-haut.<\/p><p style=\"font-weight: 400;\">Cela peut inclure\u202f:<\/p><ul><li style=\"font-weight: 400;\">any entity of the Petal or its subsidiaries;<\/li><li style=\"font-weight: 400;\">des partenaires nous assistent avec les Services ou le d\u00e9veloppement de nos activit\u00e9s;<\/li><li style=\"font-weight: 400;\">des fournisseurs de services technologiques;<\/li><li style=\"font-weight: 400;\">des fournisseurs d\u2019h\u00e9bergement de donn\u00e9es, de serveurs et de syst\u00e8mes;<\/li><li style=\"font-weight: 400;\">aux autorit\u00e9s et organismes gouvernementaux (ex. : la R\u00e9gie de l\u2019assurance maladie du Qu\u00e9bec) comme requis aux termes des lois applicables;<\/li><li style=\"font-weight: 400;\">des autorit\u00e9s gouvernementales, fiscales et de contr\u00f4le (Commission d\u2019acc\u00e8s \u00e0 l\u2019information, les organismes r\u00e9glementaires, les organismes publics charg\u00e9s d\u2019appliquer la loi) et de toutes autres personnes autoris\u00e9es \u00e0 les obtenir selon la loi.<\/li><\/ul><p>\u00a0<\/p><p>Le cas \u00e9ch\u00e9ant\u202f:<\/p><ul><li style=\"font-weight: 400;\">Les personnes ayant acc\u00e8s \u00e0 vos RP connaissent l\u2019importance d\u2019en assurer leur confidentialit\u00e9 et s\u2019engagent \u00e0 les utiliser uniquement aux fins mentionn\u00e9es dans l\u2019entente conclue avec Petal et \u00e0 leur accorder le niveau de protection convenu, conform\u00e9ment \u00e0 la loi.<\/li><li style=\"font-weight: 400;\">Nous limitons toute communication \u00e0 ce qui est strictement n\u00e9cessaire et respectons les modalit\u00e9s relatives au consentement obtenu, sous r\u00e9serve des fins autoris\u00e9es ou requises par la loi.<\/li><li style=\"font-weight: 400;\">En aucun cas, Petal ne vend, n\u2019\u00e9change ou ne commercialise les RP recueillis.<\/li><li style=\"font-weight: 400;\">Petal s\u2019engage \u00e0 d\u00e9ployer l\u2019ensemble des mesures de protection raisonnables et n\u00e9cessaires, pour prot\u00e9ger vos RP, pr\u00e9server leur int\u00e9grit\u00e9, disponibilit\u00e9 et confidentialit\u00e9.<\/li><\/ul><p style=\"font-weight: 400;\">Nos partenaires peuvent aussi partager certains RP avec leurs propres partenaires \u00e0 moins de dispositions \u00e0 l\u2019effet contraire dans les contrats conclus avec nos clients.\u00a0<\/p><p style=\"font-weight: 400;\">Dans l\u2019\u00e9ventualit\u00e9 o\u00f9 une transaction d\u2019affaires est conclue, les cessionnaires ou les successeurs de l\u2019organisation ou de ses actifs peuvent utiliser et divulguer vos Renseignements personnels tels qu\u2019ils ont \u00e9t\u00e9 obtenus par Petal uniquement pour les fins \u00e9nonc\u00e9es dans la pr\u00e9sente Politique, sous r\u00e9serve d\u2019obtenir votre consentement pour d\u2019autres fins.<\/p><p style=\"font-weight: 400;\">Petal se r\u00e9serve le droit de rapporter des activit\u00e9s frauduleuses par des Clients ou utilisateurs des Services. Ceci peut n\u00e9cessiter la communication de RP relatifs \u00e0 la personne concern\u00e9e aux autorit\u00e9s responsables.<\/p><h4><strong>7.Where do we store Personal Information?<\/strong><\/h4><p style=\"font-weight: 400;\">Petal utilise des syst\u00e8mes et des fournisseurs de services en technologie qui permettent d\u2019assurer la conservation s\u00e9curitaire de vos RP de fa\u00e7on \u00e0 maintenir leur confidentialit\u00e9.<\/p><p style=\"font-weight: 400;\">Vos Renseignements personnels sont g\u00e9n\u00e9ralement conserv\u00e9s dans la juridiction o\u00f9 ils ont \u00e9t\u00e9 recueillis. Toutefois, il est possible que certains RP soient h\u00e9berg\u00e9s ou trait\u00e9s hors de la r\u00e9gion dans laquelle vous \u00eates localis\u00e9 (p. ex.\u202f: au Canada, en Europe ou aux \u00c9tats-Unis, selon le cas). Lorsque nous transf\u00e9rons des RP dans une autre juridiction, nous nous assurons que cela ait lieu conform\u00e9ment aux lois applicables, et notamment que des mesures de protection appropri\u00e9es soient en place pour que les RP b\u00e9n\u00e9ficient d\u2019une protection similaire ou ad\u00e9quate, selon le cas, \u00e0 celle pr\u00e9valant dans votre pays de r\u00e9sidence.<\/p><h4><strong>8.How long do we keep Personal Information?<\/strong><\/h4><p style=\"font-weight: 400;\">Sous r\u00e9serve des lois applicables, Petal conservera les Renseignements personnels aussi longtemps que n\u00e9cessaires pour fournir les Services ou autrement pour r\u00e9aliser les fins d\u00e9crites \u00e0 la Politique. Sujet aux contrats en place avec ses Clients, Petal pourra conserver des RP apr\u00e8s que les fins sp\u00e9cifiques pour lesquelles ceux-ci ont \u00e9t\u00e9 collect\u00e9s aient \u00e9t\u00e9 compl\u00e9t\u00e9s, si cela est raisonnablement n\u00e9cessaire, pour : (i) se conformer aux lois applicables ou pr\u00e9venir toute infraction; (ii) r\u00e9soudre tout diff\u00e9rend; et (iii) assurer la mise en \u0153uvre de cette Politique. Lorsque ces Renseignements personnels ne seront plus requis, nous mettrons en \u0153uvre des mesures raisonnables pour les d\u00e9truire de mani\u00e8re s\u00e9curis\u00e9e, sous r\u00e9serve des exceptions pr\u00e9vues par la loi.<\/p><p style=\"font-weight: 400;\">An anonymized copy may be created from PI collected for serious and legitimate purposes and may be used by Petal to develop products, Services and related algorithms.\u00a0\u00a0<\/p><p style=\"font-weight: 400;\">Un protocole d\u2019anonymisation irr\u00e9versible et ne permettant plus d\u2019identifier directement ou indirectement une personne est mis en \u0153uvre selon les meilleures pratiques g\u00e9n\u00e9ralement reconnues et selon les crit\u00e8res et modalit\u00e9s d\u00e9termin\u00e9s par r\u00e8glement. Lorsqu\u2019anonymis\u00e9s, ils ne constituent plus des Renseignements personnels et donc ne sont plus sujets aux lois en mati\u00e8re de vie priv\u00e9e.\u00a0<\/p><p style=\"font-weight: 400;\">Sous r\u00e9serve des exigences de chaque organisation et des lois applicables, un Client peut demander la suppression de son compte en tout temps, en communiquant par courriel (privacy@petal-health.com) au Responsable de la protection des renseignements personnels. Afin de rencontrer ses obligations, Petal s\u2019assurera que les RP attribuables au compte supprim\u00e9 seront \u00e9galement d\u00e9truits.<a href=\"mailto:privacy@petal-health.com\">privacy@petal-health.com<\/a>). To meet its obligations, Petal will ensure that the PI linked to the deleted account will also be destroyed.<\/p><p style=\"font-weight: 400;\">Les Renseignements supprim\u00e9s (\u00e0 la demande d\u2019un utilisateur, \u00e0 la fermeture d\u2019un compte ou autrement apr\u00e8s leur p\u00e9riode de conservation) le sont selon un \u00ab processus de suppression progressive \u00bb (\u00ab soft deletion process \u00bb). Ils passent \u00e0 un \u00e9tat r\u00e9cup\u00e9rable pendant une courte p\u00e9riode de temps au lieu d\u2019\u00eatre d\u00e9finitivement effac\u00e9s pour permettre leur r\u00e9cup\u00e9ration en cas d\u2019erreur de suppression. Un nombre limit\u00e9 d\u2019employ\u00e9s de Petal peut avoir acc\u00e8s \u00e0 ces renseignements suivant une demande expresse de l\u2019utilisateur autoris\u00e9.<\/p><h4><strong>9.How do we ensure the security of Personal Information?<\/strong><\/h4><p style=\"font-weight: 400;\">We have reasonable security measures that take into account the PI\u2019s sensitivity, purpose of use, quantity and distribution, as well as the medium used to process it.\u00a0These measures include:<\/p><ul><li style=\"font-weight: 400;\"><strong>Limited processing:<\/strong>\u00a0Except as provided by law, Petal limits the collection and processing of PI to the purposes stated in this Policy.<\/li><li style=\"font-weight: 400;\"><strong>Limited access:<\/strong>\u00a0Subject to applicable laws, access to any Personal Information is granted to Petal employees, representatives and partners on a strict \u201cneed to know\u201d basis, with the appropriate measures in place and according to applicable laws.<\/li><li style=\"font-weight: 400;\"><strong>Authorized partners:<\/strong>\u00a0Authorized partners are bound by contracts that stipulate the PI protection measures required, and therefore have an obligation of protection and legal compliance.<\/li><li style=\"font-weight: 400;\"><strong>Privacy Impact Assessment (\u201cPIA\u201d):<\/strong>\u00a0We conduct PIAs (or notify our Customers that they must conduct PIAs) as needed and as required by law.<\/li><li style=\"font-weight: 400;\"><strong>Security during transit:<\/strong>\u00a0When we send Personal Information, we use the HTTPS transfer protocol, which encrypts the data and keeps it confidential and integral.<\/li><li style=\"font-weight: 400;\"><strong>Secure data centres:<\/strong>\u00a0The Services are hosted on secure private platforms.<\/li><li style=\"font-weight: 400;\"><strong>Privacy incident:<\/strong>\u00a0If Petal has reason to believe that a privacy incident involving Personal Information has occurred, it will take reasonable steps to reduce the risk of serious harm, prevent further incidents and comply with applicable laws.<\/li><li style=\"font-weight: 400;\"><strong>Training and awareness:\u00a0<\/strong>Petal provides training to its employees to make sure they handle PI properly and apply security measures on an ongoing basis in the course of their duties.<\/li><\/ul><p style=\"font-weight: 400;\"><strong>Malgr\u00e9 cela, et m\u00eame si la s\u00e9curit\u00e9 des Renseignements personnels nous importe, n\u2019oubliez pas qu\u2019aucun Service, dont toute m\u00e9thode de transmission ou de stockage \u00e9lectronique, n\u2019est s\u00e9curitaire \u00e0 100 %.<\/strong><\/p><p style=\"font-weight: 400;\"><strong>It is each individual\u2019s responsibility to take reasonable steps to protect his or her Personal Information.<\/strong><strong>\u00a0If you have reason to believe your PI has been compromised, please contact the Privacy Officer at the address given in section\u00a0<\/strong><strong>10.4<\/strong><strong>.<\/strong><\/p><h4><strong>10.What are your rights regarding the processing of your Personal Information?<\/strong><\/h4><p><strong>10.1 Pour les Renseignements Personnels au Sujet de Patients<\/strong><\/p><p style=\"font-weight: 400;\"><strong><u>The rights outlined in\u00a0<\/u><\/strong><strong><u>10.3<\/u><\/strong><strong><u>\u00a0do not apply to patients\u2019 records or other Personal Information<\/u><\/strong><u>, since Petal will not collect this PI unless required by law.<\/u>\u00a0Patients who wish to access their own PI must request it from their healthcare professional or clinic. A patient who contacts Petal will be redirected to the appropriate entity according to the type of request.<\/p><p><strong>10.2 Pour les Renseignements Personnels des Employ\u00e9s (Clients) ou des Utilisateurs des Services<\/strong><\/p><p style=\"font-weight: 400;\"><strong><u>The rights outlined in section\u00a0<\/u><\/strong><strong><u>10.3<\/u><\/strong><strong><u>\u00a0do not apply to the records or other Personal Information of Customer employees or Service users<\/u><\/strong><u>, since Petal will not collect this PI unless required by law.<\/u>\u00a0Employees or users who wish to access their own PI must request it from their healthcare professional or clinic. An employee or user who contacts Petal will be redirected to the appropriate entity according to the type of request.<\/p><p><strong>10.3 pour les Renseignements Personnels au Sujet de Clients de Petal<\/strong><\/p><p style=\"font-weight: 400;\">Vous b\u00e9n\u00e9ficiez de certains droits \u00e0 l\u2019\u00e9gard de vos Renseignements personnels, lesquels varient en fonction des lois qui s\u2019appliquent \u00e0 vous et des circonstances sp\u00e9cifiques \u00e0 votre demande. Vous pouvez exercer vos droits de la mani\u00e8re pr\u00e9vue par la loi (sujet aux limitations et conditions impos\u00e9es par celles-ci), et nous allons y donner suite selon les d\u00e9lais l\u00e9gaux :<\/p><p style=\"font-weight: 400;\"><strong>Right of access and rectification:<\/strong>\u00a0You may review the PI Petal has collected about you, check its accuracy and make any necessary changes, subject to exceptions provided by law.\u202fSuch requests will be processed free of charge, but reasonable fees may be charged for reproduction requests.\u00a0\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Right to withdraw consent<\/strong>: See section\u00a04\u00a0above.\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Decision based on automated processing:<\/strong>\u00a0 If Petal implements decision-making based exclusively on PI processing that is automated (without human involvement), relies solely on an algorithm, and has a specific effect on you, such as contract cancellation, you will be informed of this, of the decision made and of your right to submit observations on that decision.<strong>\u00a0\u00a0<\/strong><\/p><p style=\"font-weight: 400;\"><strong>Right to portability:<\/strong>\u00a0When we have collected Personal Information from you and hold it in a digital format, you may request that it be transferred to a third party in that same format.\u00a0\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Autres demandes des personnes concern\u00e9es en provenance de l\u2019Europe\/UK\u202f\u00a0<\/strong>\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Right to information:\u00a0<\/strong>You may ask how your PI is processed and any related questions.<strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\"><strong>Right to object to PI processing:\u00a0<\/strong>You may request that we stop processing your PI, including for profiling purposes, and object at any time to receiving marketing communications from Petal.<strong>\u00a0<\/strong><\/p><p style=\"font-weight: 400;\"><strong>Right to erasure \/ Right to be forgotten:\u00a0<\/strong>You may request deletion of your PI at any time.\u00a0\u00a0<\/p><p style=\"font-weight: 400;\"><strong>Post-mortem digital rights:\u00a0<\/strong>You can either give instructions for processing your PI when you die, including a request for deletion, or designate someone to do so.<strong>\u00a0\u00a0<\/strong><\/p><p style=\"font-weight: 400;\">Vous pouvez exercer vos droits de la mani\u00e8re pr\u00e9vue par la loi (sujet aux limitations et conditions impos\u00e9es par celles-ci), et nous allons y donner suite selon les d\u00e9lais l\u00e9gaux (au plus tard dans les trente (30) jours suivant la date de r\u00e9ception de votre demande).  Pour des raisons de s\u00e9curit\u00e9, nous pourrions vous demander de fournir une preuve d\u2019identit\u00e9 avec votre demande. Si votre demande est rejet\u00e9e, nous vous en aviserons par \u00e9crit, en fournissant des motifs d\u00e9taill\u00e9s. Nous conserverons les Renseignements personnels pertinents jusqu\u2019\u00e0 ce que vous ayez \u00e9puis\u00e9 vos recours.\u00a0\u00a0<\/p><p style=\"font-weight: 400;\">Si vous n\u2019\u00eates pas satisfait de la fa\u00e7on dont nous traitons votre demande, vous pouvez\u202f:\u00a0<\/p><ul><li style=\"font-weight: 400;\">Porter plainte \u00e0 notre Responsable de la protection des renseignements personnels en indiquant votre nom, le type de plainte et tout d\u00e9tail jug\u00e9 pertinent en lien avec la plainte. Le Responsable proc\u00e9dera ensuite \u00e0 l\u2019examen de la plainte. Au besoin, le responsable communiquera avec vous pour obtenir tout autre renseignement requis, si applicable. Suivant l\u2019enqu\u00eate, une communication vous sera faite pour vous faire part du r\u00e9sultat de l\u2019enqu\u00eate.\u00a0\u00a0\u00a0<\/li><li style=\"font-weight: 400;\">D\u00e9poser une plainte officielle aupr\u00e8s des autorit\u00e9s applicables (ex\u202f: en Europe, voir ici, au Canada voir\u00a0<a href=\"https:\/\/www.cnil.fr\/en\">ici<\/a>; in Canada,\u00a0<a href=\"https:\/\/www.priv.gc.ca\/en\/about-the-opc\/what-we-do\/provincial-and-territorial-collaboration\/provincial-and-territorial-privacy-laws-and-oversight\/\">ici<\/a>).\u00a0<br \/><br \/><\/li><\/ul><p><strong>10.4 Questions et Commentaires<\/strong><\/p><p style=\"font-weight: 400;\">Pour exercer vos droits ou si vous avez des questions sur la fa\u00e7on dont nous traitons des Renseignements personnels, vous pouvez communiquer avec notre:<\/p><p style=\"font-weight: 400;\">Privacy Officer or Delegate<\/p><p style=\"font-weight: 400;\">mailto:\u00a0<a href=\"mailto:privacy@petal-health.com\">privacy@petal-health.com<\/a><\/p><p style=\"font-weight: 400;\">350, boul. Charest Est, bureau 300<br \/>Quebec City, Quebec\u00a0\u00a0G1K 3H5<br \/><br \/><\/p><h4><strong>11.Will this privacy policy be updated?<\/strong><\/h4><p style=\"font-weight: 400;\">Cette Politique peut \u00eatre mise \u00e0 jour de temps \u00e0 autre. La derni\u00e8re date de mise \u00e0 jour appara\u00eet au d\u00e9but de la Politique.<\/p><p>\u00a0<\/p><h4><strong>12.What laws govern this Policy and the Services?<\/strong><\/h4><p>This Policy and the Services are governed by and subject to the laws in force in the Province of Quebec, apart from any principles or rules that may require the application\u00a0of foreign laws. Any dispute that cannot be resolved through direct negotiations in good faith will be submitted to the courts of the Province of Quebec, which shall have exclusive jurisdiction to settle such dispute; however, it is understood that the foregoing does not limit or prevent Petal from bringing a proceeding before any other court\/arbitrator(s) having jurisdiction to grant an injunction or other interim relief, or from filing a counterclaim or defence.<\/p><p>Petal cannot be held liable for any\u00a0(i)\u00a0defect or damage caused by force majeure; or\u00a0(ii)\u00a0direct or indirect damages, including any\u00a0special, incidental or consequential damages. Some jurisdictions do not allow liability to be excluded or limited for certain types of damages; in such jurisdictions, our liability will be limited to the lowest amount permitted by law.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>EN PRIVACY POLICY Last update: November 2025 Petal Solutions Inc., Petal Medical Billing Inc. (doing business as Xacte (Zone3W inc.), StatGo Corp., Dobsi Medical, or Medi-Com Consulting), Medcom Billing Systems, Petal Health and Petal Solutions Europe B.V. and its Affiliates\u00a0(\u201cPetal\u201d or \u201cwe\u201d) are committed to protecting the privacy of personal data and personal information, including [&hellip;]<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"inline_featured_image":false,"footnotes":""},"class_list":["post-758","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.5 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Petal Billing Privacy Policy - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petal-health.com\/fr\/petal-medical-billing-inc-privacy-policy\/\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Petal Billing Privacy Policy\" \/>\n<meta property=\"og:description\" content=\"EN PRIVACY POLICY Last update: November 2025 Petal Solutions Inc., Petal Medical Billing Inc. (doing business as Xacte (Zone3W inc.), StatGo Corp., Dobsi Medical, or Medi-Com Consulting), Medcom Billing Systems, Petal Health and Petal Solutions Europe B.V. and its Affiliates\u00a0(\u201cPetal\u201d or \u201cwe\u201d) are committed to protecting the privacy of personal data and personal information, including [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.petal-health.com\/fr\/petal-medical-billing-inc-privacy-policy\/\" \/>\n<meta property=\"og:site_name\" content=\"Petal\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/petalhealth\/\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T18:56:37+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Website-home-preview.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"1200\" \/>\n\t<meta property=\"og:image:height\" content=\"675\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:site\" content=\"@petalhealth\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"19 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/petal-medical-billing-inc-privacy-policy\\\/\",\"url\":\"https:\\\/\\\/www.petal-health.com\\\/petal-medical-billing-inc-privacy-policy\\\/\",\"name\":\"Petal Billing Privacy Policy - Petal\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#website\"},\"datePublished\":\"2025-11-22T21:21:01+00:00\",\"dateModified\":\"2026-01-07T18:56:37+00:00\",\"breadcrumb\":{\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/petal-medical-billing-inc-privacy-policy\\\/#breadcrumb\"},\"inLanguage\":\"fr-CA\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\\\/\\\/www.petal-health.com\\\/petal-medical-billing-inc-privacy-policy\\\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/petal-medical-billing-inc-privacy-policy\\\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\\\/\\\/www.petal-health.com\\\/en\\\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Petal Billing Privacy Policy\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#website\",\"url\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/\",\"name\":\"Petal\",\"description\":\"Improving Healthcare Real-Time\",\"publisher\":{\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#organization\"},\"alternateName\":\"Petal\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"fr-CA\"},{\"@type\":\"Organization\",\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#organization\",\"name\":\"Petal Health\",\"url\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/\",\"logo\":{\"@type\":\"ImageObject\",\"inLanguage\":\"fr-CA\",\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\",\"url\":\"https:\\\/\\\/www.petal-health.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Petal_Logo_signin.png\",\"contentUrl\":\"https:\\\/\\\/www.petal-health.com\\\/wp-content\\\/uploads\\\/2025\\\/12\\\/Petal_Logo_signin.png\",\"width\":1442,\"height\":742,\"caption\":\"Petal Health\"},\"image\":{\"@id\":\"https:\\\/\\\/www.petal-health.com\\\/fr\\\/#\\\/schema\\\/logo\\\/image\\\/\"},\"sameAs\":[\"https:\\\/\\\/www.facebook.com\\\/petalhealth\\\/\",\"https:\\\/\\\/x.com\\\/petalhealth\",\"https:\\\/\\\/www.linkedin.com\\\/company\\\/petalhealth\\\/\",\"https:\\\/\\\/www.youtube.com\\\/channel\\\/UC7qI1eOzi8yd6U3GBKo8JMQ\"]}]}<\/script>\n<!-- \/ Yoast SEO Premium plugin. -->","yoast_head_json":{"title":"Petal Billing Privacy Policy - Petal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/www.petal-health.com\/fr\/petal-medical-billing-inc-privacy-policy\/","og_locale":"fr_CA","og_type":"article","og_title":"Petal Billing Privacy Policy","og_description":"EN PRIVACY POLICY Last update: November 2025 Petal Solutions Inc., Petal Medical Billing Inc. (doing business as Xacte (Zone3W inc.), StatGo Corp., Dobsi Medical, or Medi-Com Consulting), Medcom Billing Systems, Petal Health and Petal Solutions Europe B.V. and its Affiliates\u00a0(\u201cPetal\u201d or \u201cwe\u201d) are committed to protecting the privacy of personal data and personal information, including [&hellip;]","og_url":"https:\/\/www.petal-health.com\/fr\/petal-medical-billing-inc-privacy-policy\/","og_site_name":"Petal","article_publisher":"https:\/\/www.facebook.com\/petalhealth\/","article_modified_time":"2026-01-07T18:56:37+00:00","og_image":[{"width":1200,"height":675,"url":"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/11\/Website-home-preview.jpg","type":"image\/jpeg"}],"twitter_card":"summary_large_image","twitter_site":"@petalhealth","twitter_misc":{"Est. reading time":"19 minutes"},"schema":{"@context":"https:\/\/schema.org","@graph":[{"@type":"WebPage","@id":"https:\/\/www.petal-health.com\/petal-medical-billing-inc-privacy-policy\/","url":"https:\/\/www.petal-health.com\/petal-medical-billing-inc-privacy-policy\/","name":"Petal Billing Privacy Policy - Petal","isPartOf":{"@id":"https:\/\/www.petal-health.com\/fr\/#website"},"datePublished":"2025-11-22T21:21:01+00:00","dateModified":"2026-01-07T18:56:37+00:00","breadcrumb":{"@id":"https:\/\/www.petal-health.com\/petal-medical-billing-inc-privacy-policy\/#breadcrumb"},"inLanguage":"fr-CA","potentialAction":[{"@type":"ReadAction","target":["https:\/\/www.petal-health.com\/petal-medical-billing-inc-privacy-policy\/"]}]},{"@type":"BreadcrumbList","@id":"https:\/\/www.petal-health.com\/petal-medical-billing-inc-privacy-policy\/#breadcrumb","itemListElement":[{"@type":"ListItem","position":1,"name":"Home","item":"https:\/\/www.petal-health.com\/en\/"},{"@type":"ListItem","position":2,"name":"Petal Billing Privacy Policy"}]},{"@type":"WebSite","@id":"https:\/\/www.petal-health.com\/fr\/#website","url":"https:\/\/www.petal-health.com\/fr\/","name":"Petal","description":"Improving Healthcare Real-Time","publisher":{"@id":"https:\/\/www.petal-health.com\/fr\/#organization"},"alternateName":"Petal","potentialAction":[{"@type":"SearchAction","target":{"@type":"EntryPoint","urlTemplate":"https:\/\/www.petal-health.com\/fr\/?s={search_term_string}"},"query-input":{"@type":"PropertyValueSpecification","valueRequired":true,"valueName":"search_term_string"}}],"inLanguage":"fr-CA"},{"@type":"Organization","@id":"https:\/\/www.petal-health.com\/fr\/#organization","name":"Petal Health","url":"https:\/\/www.petal-health.com\/fr\/","logo":{"@type":"ImageObject","inLanguage":"fr-CA","@id":"https:\/\/www.petal-health.com\/fr\/#\/schema\/logo\/image\/","url":"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/12\/Petal_Logo_signin.png","contentUrl":"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/12\/Petal_Logo_signin.png","width":1442,"height":742,"caption":"Petal Health"},"image":{"@id":"https:\/\/www.petal-health.com\/fr\/#\/schema\/logo\/image\/"},"sameAs":["https:\/\/www.facebook.com\/petalhealth\/","https:\/\/x.com\/petalhealth","https:\/\/www.linkedin.com\/company\/petalhealth\/","https:\/\/www.youtube.com\/channel\/UC7qI1eOzi8yd6U3GBKo8JMQ"]}]}},"featured_image_src":null,"featured_image_src_square":null,"_links":{"self":[{"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/pages\/758","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/comments?post=758"}],"version-history":[{"count":0,"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/pages\/758\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.petal-health.com\/fr\/wp-json\/wp\/v2\/media?parent=758"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}