{"id":1477,"date":"2026-03-26T21:56:23","date_gmt":"2026-03-26T21:56:23","guid":{"rendered":"https:\/\/www.petal-health.com\/?p=1477"},"modified":"2026-04-13T14:05:13","modified_gmt":"2026-04-13T14:05:13","slug":"impacts-lies-a-lutilisation-des-modules-de-la-solution-petal-au-centre-hospitalier-de-luniversite-de-montreal-chum","status":"publish","type":"post","link":"https:\/\/www.petal-health.com\/fr\/blog\/reports\/petal-workforce-solution-impacts-at-centre-hospitalier-de-luniversite-de-montreal-chum\/","title":{"rendered":"Impacts li\u00e9s \u00e0 l'utilisation de Petal Gestion des effectifs au CHUM"},"content":{"rendered":"<div data-elementor-type=\"wp-post\" data-elementor-id=\"1477\" class=\"elementor elementor-1477\" data-elementor-post-type=\"post\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d8cb064 e-flex e-con-boxed e-con e-parent\" data-id=\"d8cb064\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-260bd7a e-con-full e-flex e-con e-child\" data-id=\"260bd7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1cf93b0 elementor-widget elementor-widget-text-editor\" data-id=\"1cf93b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span data-contrast=\"auto\">Large hospitals operate in highly complex environments with multiple sites, rotating clinicians, and constant coordination demands. <\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Pourtant, aux moments critiques, les \u00e9quipes manquent souvent de visibilit\u00e9 en temps r\u00e9el sur qui est de garde, o\u00f9 ces personnes se trouvent, quels services elles couvrent et comment les joindre.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Ce manque de visibilit\u00e9 entra\u00eene des d\u00e9lais, des risques d\u2019erreurs et un fardeau administratif, ce qui affecte \u00e0 la fois les soins aux patients et l\u2019efficacit\u00e9 du personnel.<\/span><span data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p><p><span data-contrast=\"auto\">Pour y rem\u00e9dier, le Centre hospitalier de l\u2019Universit\u00e9 de Montr\u00e9al (CHUM) a mis en \u0153uvre Petal Gestion du personnel afin de cr\u00e9er une source d\u2019information unique et en temps r\u00e9el \u00e0 l\u2019\u00e9chelle de l\u2019organisation, transformant ainsi la communication, la coordination et la capacit\u00e9 des \u00e9quipes.<\/span><\/p><h5><strong><br \/>R\u00e9sultats cl\u00e9s<\/strong>\u00a0<\/h5><ul><li><span class=\"TextRun MacChromeBold SCXW244195761 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244195761 BCX0\">8,000 hours<\/span><span class=\"NormalTextRun SCXW244195761 BCX0\">\u00a0saved annually<\/span><\/span><span class=\"TextRun SCXW244195761 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW244195761 BCX0\"> by reducing manual coordination and call routing<br \/><\/span><\/span>\u00a0\u00a0<\/li><li><span class=\"TextRun MacChromeBold SCXW143748238 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143748238 BCX0\">Up to $610K in annual economic value<\/span><\/span><span class=\"TextRun SCXW143748238 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW143748238 BCX0\">, with scalable potential up to $2.3M<br \/><br \/><\/span><\/span><\/li><li><span class=\"TextRun MacChromeBold SCXW136749985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136749985 BCX0\">1,400 daily self-service searches<\/span><\/span><span class=\"TextRun SCXW136749985 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW136749985 BCX0\">\u00a0(407% increase), improving real-time access to information<br \/><br \/><\/span><\/span><\/li><li><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"TextRun MacChromeBold SCXW11927211 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11927211 BCX0\">6% reduction in call volume<\/span><\/span><span class=\"TextRun SCXW11927211 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW11927211 BCX0\">, easing pressure on switchboard operations<br \/><br \/><\/span><\/span><\/span><\/span><\/li><li><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW11927211 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"TextRun MacChromeBold SCXW110232531 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110232531 BCX0\">Greater clinician autonomy<\/span><\/span><span class=\"TextRun SCXW110232531 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW110232531 BCX0\">\u00a0with 160 schedule changes per member per year<\/span><\/span><\/span><\/span><\/li><\/ul><p><span class=\"EOP SCXW136749985 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW11927211 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\"><span class=\"EOP SCXW110232531 BCX0\" data-ccp-props=\"{&quot;134233279&quot;:false,&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span> <\/span> <\/span><\/p><p><span class=\"TextRun SCXW12659867 BCX0\" lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\"><span class=\"NormalTextRun SCXW12659867 BCX0\">D\u00e9couvrez comment la visibilit\u00e9 en temps r\u00e9el sur le personnel de garde et en service et la gestion intelligente des horaires peuvent lib\u00e9rer de la capacit\u00e9, r\u00e9duire les inefficacit\u00e9s et am\u00e9liorer la coordination des soins au sein de votre organisation.<\/span><\/span><span class=\"EOP SCXW12659867 BCX0\" data-ccp-props=\"{&quot;335559738&quot;:120,&quot;335559739&quot;:120}\">\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-025be77 e-con-full e-flex e-con e-child\" data-id=\"025be77\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3b0a4db elementor-widget elementor-widget-html\" data-id=\"3b0a4db\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<style>.elementor-element-3b0a4db{display:none !important}<\/style>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-db556c0 elementor-widget elementor-widget-html\" data-id=\"db556c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-no-translation=\"\" data-widget_type=\"html.default\">\n\t\t\t\t\t<iframe data-src=\"https:\/\/go.petal-health.com\/l\/1088542\/2025-02-06\/24x1w52\" width=\"100%\" height=\"500\" type=\"text\/html\" frameborder=\"0\" allowtransparency=\"true\" style=\"border: 0\" id=\"myIframe\" src=\"data:image\/svg+xml;base64,PHN2ZyB3aWR0aD0iMSIgaGVpZ2h0PSIxIiB4bWxucz0iaHR0cDovL3d3dy53My5vcmcvMjAwMC9zdmciPjwvc3ZnPg==\" class=\"lazyload\" data-load-mode=\"1\"><\/iframe>\u202f \t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5353e7c e-flex e-con-boxed e-con e-parent\" data-id=\"5353e7c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-8358287 discover_patient e-flex e-con-boxed e-con e-child\" data-id=\"8358287\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3bfa73d e-con-full e-flex e-con e-child\" data-id=\"3bfa73d\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-cbf724e elementor-widget__width-initial elementor-widget elementor-widget-heading\" data-id=\"cbf724e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Que contient ce rapport pour vous ?<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-350d7d8 elementor-widget elementor-widget-image\" data-id=\"350d7d8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"800\" height=\"748\" src=\"https:\/\/www.petal-health.com\/wp-content\/uploads\/2025\/10\/logoMark-_PathItem_.svg\" class=\"attachment-large size-large wp-image-484\" alt=\"\" \/>\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7ceabf0 e-con-full e-flex e-con e-child\" data-id=\"7ceabf0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-1e2ca2a e-con-full e-grid e-con e-child\" data-id=\"1e2ca2a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t<div class=\"elementor-element elementor-element-2026168 e-con-full e-flex e-con e-child\" data-id=\"2026168\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-67449eb elementor-widget elementor-widget-heading\" data-id=\"67449eb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les ministres et les \u00e9quipes de politiques du MSSS\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7707d06 elementor-widget elementor-widget-text-editor\" data-id=\"7707d06\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">Ce rapport identifie les leviers politiques qui permettent de mieux orchestrer les services afin d\u2019am\u00e9liorer l\u2019acc\u00e8s aux soins. Il d\u00e9montre que le lien entre l\u2019urgence, le 811 et les soins primaires n\u2019est pas seulement op\u00e9rationnel : il se traduit par un impact mesurable sur le syst\u00e8me et des \u00e9conomies pouvant \u00eatre r\u00e9investies.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9294490 e-con-full e-flex e-con e-child\" data-id=\"9294490\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-bd10f4b e-con-full e-flex e-con e-child\" data-id=\"bd10f4b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-163a727 elementor-widget elementor-widget-heading\" data-id=\"163a727\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les dirigeants des autorit\u00e9s de sant\u00e9<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff3f4ea elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"ff3f4ea\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p>Comme l\u2019engorgement des urgences et les longs s\u00e9jours comptent parmi les principaux enjeux, ce rapport d\u00e9montre que rediriger les cas non urgents en amont peut am\u00e9liorer la s\u00e9curit\u00e9 des patients, le bien-\u00eatre du personnel et la performance du syst\u00e8me, sans que les h\u00f4pitaux aient \u00e0 porter seuls ce fardeau.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-bb0dc1f e-con-full e-flex e-con e-child\" data-id=\"bb0dc1f\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t<div class=\"elementor-element elementor-element-b44f1a4 e-con-full e-flex e-con e-child\" data-id=\"b44f1a4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-d6f1abb elementor-widget elementor-widget-heading\" data-id=\"d6f1abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Les leaders des soins primaires\u00a0<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c8369f elementor-widget-mobile__width-inherit elementor-widget elementor-widget-text-editor\" data-id=\"9c8369f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span lang=\"EN-US\" xml:lang=\"EN-US\" data-contrast=\"auto\">Pour assurer une visibilit\u00e9 sur la disponibilit\u00e9 en soins primaires et avoir l\u2019assurance que les plages de redirection am\u00e9lioreront la fluidit\u00e9 des patients, ce rapport explique comment des plages r\u00e9serv\u00e9es et l\u2019int\u00e9gration du mod\u00e8le de soins en \u00e9quipe vous permettent de rediriger les patients hors des urgences, vers des soins rapides et appropri\u00e9s.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>8 000 heures sauv\u00e9es et jusqu\u2019\u00e0 610 000 $ en valeur chaque ann\u00e9e <\/p>","protected":false},"author":2,"featured_media":1489,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"footnotes":""},"categories":[11],"tags":[],"class_list":["post-1477","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-reports"],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v27.3 (Yoast SEO v27.3) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Impacts of the integrated Petal Workforce solution at the University of Montreal Hospital - Petal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.petal-health.com\/fr\/blog\/rapports\/impacts-lies-a-lutilisation-des-modules-de-la-solution-petal-au-centre-hospitalier-de-luniversite-de-montreal-chum\/\" \/>\n<meta property=\"og:locale\" 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