Nearly 800 fewer provincial ED visits per day
Canada’s primary care system predominantly relies on patients being “attached” to a family doctor or specialized nurse practitioner. However, Quebec discovered that attached patients struggled to receive timely care and unattached patients faced barriers in accessing a primary care provider. Further, siloed IT systems made workforce coordination and appointment scheduling inefficient, contributing to emergency department (ED) overcrowding.
To address these challenges, the Quebec Ministry of Health partnered with Petal in 2020 to implement the Healthcare Orchestration Platform.
This led to faster access, optimized workflows, and system-wide coordination. Key achievements include:
- Nearly 800 patients redirected daily from EDs to appropriate care—a 77% improvement.
- 92% of patients gained access to primary care (up from 79%).
- $73.8M/year in direct cost savings from reduced ED visits.
Read the full case study to discover how Petal transformed Quebec’s access to care using real-time orchestration
What’s in this report for you?
Department Chief
If you are a Department Chief, this case study reveals how optimized scheduling improves workforce capacity to better meet patient demand without overburdening your team.
Health Professional
If you are a health professional, this case study shows how real-time coordination decreases ED overcrowding to allow more time with the right patients.
Government or Executive
If you are a health authority or government leader, this case study illustrates Petal’s proven ability to drive cost-effective, large-scale impact from your existing systems.