Patient Navigation & Care Access
Give patients faster access and more care options
Expand care access by gaining visibility of your network capacity and connecting patients to available care in real-time.
Real-Time Care Coordination
Petal Patient Hub centralizes patient care requests at every entry point, routes them to the right care in real time, and gives health leaders full visibility into capacity across the health system.
Care Navigation & Access
Help frontline teams guide patients from the very first interaction no matter where they enter the system, from emergency departments, phone service lines, or online portals.
- Centralize care requests, capturing patient preferences and history in one place
- Confirm patient identity validation with insurers and patient registries
- Send reminders and manage bookings to reduce no-shows and maintain a smooth patient experience
Smart Patient Routing
Match patients to the most appropriate and available care options across your entire network.
- Integrate with EMRs, PMS, and online booking portals to match patients with available providers
- Offer the best appointment availability based on clinical needs and geography
- Expand options beyond a single provider, connecting patients to pharmacists, nurses, virtual care, and more
Care Program ManagementÂ
Equip care teams with tools to implement, measure, and adapt care programs at scale
- Configure programs by province, city, or regional cluster
- Enable initiatives like primary care redirection from ER, community care routing, or centralized ER/811 intake
- Track results and continuously refine for better patient outcomes
Care Insights & Analytics
Shift from reactive to proactive healthcare system management with real-time data.
- Dashboards reveal fill rates, unused capacity, and costs across your region
- Predict demand and allocate resources where they’ll have the biggest impact
- Support compensation management and fair, data-backed funding decisions
Discover Patient Hub’s impact on healthcare programs nationwide
$2M
Per week in economic benefits
15+
Partnerships & API integrations
11,000+
Providers connected in real-time
850+
Primary care settings connected
Quebec: Primary Access Point
The province reduced ER overcrowding through province-wide patient redirection.Â
Secure, compliant, and ready to integrate with your existing systems
SOC 2 Type II
PIPEDA compliant
FHIR, HL7
integration ready
Frequently Asked Questions
Does Petal connect with existing systems or do I need to rip and replace?
Petal is designed to connect with your existing systems—you don’t need to rip and replace. The platform integrates with common EHRs, EMRs, scheduling, and other hospital or clinic IT systems.Â
How does Petal connect to EMRs, EHRs, and PMS systems?
Petal supports industry-standard protocols like HL7 and FHIR, and offers flexible APIs to connect with virtually any health information system. Our team works with your IT stakeholders to configure integrations quickly and securely.
What if I want to build a program but don’t have existing services like 811?
Petal enables centralized intake and care programs with or without existing infrastructure like 811. Whether you’re implementing a new initiative or scaling an existing one, Petal provides the tools, workflows, and analytics to operationalize your goals fast.
How secure is data with Petal?
Petal is SOC 2 Type II certified and PIPEDA compliant, with robust encryption, access controls, and audit logging. Petal’s solutions meet the highest standards of healthcare data security across Canada.
How costly is it to implement Petal
Implementation costs vary depending on the size and complexity of your region or facility. Petal is designed to deliver measurable ROI, including reduced ER strain, better capacity utilization, and faster care delivery, often resulting in millions saved annually
Connected healthcare for faster, smarter access
Speak with a healthcare systems specialist to see how Petal can help you reduce ER strain, cut wait times, and give patients more paths to the right care.
