In 2020, the University of Montreal Hospital Center (CHUM) manually made schedules using Microsoft Excel. These processes were inefficient for department leads and staff, and made it difficult to ensure fairness in scheduling. Their workforce process also lacked automated alerts for uncovered shifts or on-call periods, increasing the risk of service disruptions and potential impacts on patient care.
Then CHUM turned to Petal’s Workforce Scheduling solution to save more time for patients and improve its cost-benefit ratio. These gains include:
- 98% less time spent creating workforce schedules.
- 92% staff satisfaction among users due to easier shift swapping for better work-life balance.
- 70% reduction in scheduling costs by replacing manual tools like Excel with Petal’s customizable AI-enabled technology.
Explore the full report to discover how Petal supports smoother, smarter healthcare operations.