Experience and Support

What are your organizations’ goals and how will we measure them? After taking the time to understand your reality, we plan a timeline in line with your processes. Our plan is designed to maximize product adoption and goal attainment within a short time frame.

Before each launch, we get an overall view of what will be included so that the project is based on facts. The collected data will vary based on the type of project: organization chart, amount of doctors, user groups, schedule samples, amount of appointments, project managers, systems already in place, etc.

We put in place the access rights and user accounts necessary to the successful launch of the platform. Different elements are configured based on the chosen solution: schedule groups, recall lists, time schedules, appointment lists, automated reminders, API, data to be collected, etc. The individuals identified at the beginning of the project can then validate or adjust the configuration.

Before going live, we make sure certain key members of your organization are able to answer potential questions. It is an opportunity for our clients to learn more about the administrative processes that will be affected, as well as to request any adjustments to the initial configuration.

Based on the scope of the project, we implement a communication plan to ensure that all users are comfortable with innovation and how it aligns with your organization’s goals. Once the accounts are activated and the launch is announced, you can start improving your team’s or organization's performance.

We determine the actual use of the platform and, if necessary, make any adjustments to the configuration. We assess if additional phases are required to further maximize the efficiency of your teams as well as access to health care. You can also evaluate the quality of service provided by the Petal team.