From digital records to connected care: What’s next for healthcare interoperability in Canada?
Canada has made major progress digitizing health records, but disconnected systems still limit how information moves across care settings. Explore why interoperability is becoming essential to connected care and easier patient navigation.
Medical billing rules in Canada: How Petal teams keep up with provincial changes
Provincial medical billing rules change throughout the year. Learn how Petal billing teams monitor, interpret, and respond to changes across Quebec, Ontario, Alberta, and British Columbia.
How healthcare organizations use data to improve patient flow and capacity
Healthcare organizations use data to improve patient flow, strengthen healthcare capacity management, and make better operational decisions. Explore how healthcare analytics help modern teams overcome system-wide challenges.
How pharmacies reduce emergency department overcrowding
Patient redirection connects patients to the right care setting faster. Leveraging pharmacies as critical access points helps health systems reduce ED overcrowding, improve provider wellbeing, and unlock millions of dollars in system-wide savings.
How analytics help healthcare teams manage patient demand
Data-driven insights help healthcare organizations make smarter choices for their teams, patients, and budgets by maximizing their resources. Rising patient demand paired with burnt-out staff requires this advanced approach to care.
Beyond revenue: Metrics every clinic and hospital department should track
Metrics guide decisions in care coordination, operational management, and resource allocation. Explore how clinics and hospital departments deploy metrics to achieve their goals and inform strategic decisions.
Patient redirection explained: How orchestration unlocks health network capacity
Patients leaving without being seen, closures and reduced hours, and increased overtime all reflect emergency care challenges nationwide. Explore each and learn how to solve them through patient rerouting solutions.
Value-based care explained:Â How patients, providers, and systems gain
Overburdened emergency departments, overworked providers, and misaligned resource usage all contribute to Canada’s care crisis. Value-based care built on measurable outcomes and smart patient routing provides a path forward.
6 Actions to improve patient experience
From facility design to feedback gathering and municipal contacts, healthcare managers must optimize patient management capabilities to improve patient experience.
The cost of physician burnout: How Canada’s healthcare shortage limits care
One out of every five hospitals with an ED or urgent care centre had
unplanned shutdowns in Canada in 2024. Explore the continued cross-
country challenges and immediate solutions.